Senior Product Manager

Digital Room•Salt Lake City, UT

16h•Remote

About The Position

The Senior Product Manager will own and continuously improve the eCommerce purchasing experience across Digital Room brands. The role covers product configuration, pricing presentation, cart, checkout, payment, mobile purchasing, and conversion funnel performance. The Product Manager identifies customer pain points and opportunities to reduce friction, advocates for intuitive and effective customer experiences, and provides thought leadership on eCommerce trends and best practices. The role defines and manages the purchasing experience roadmap, translates business objectives, customer feedback, and data into product requirements, and leads prioritization and delivery from concept through launch. It also leads conversion optimization and experimentation, monitors performance metrics, and partners with Engineering and QA to improve the performance, reliability, scalability, usability, and quality of purchasing experiences. The Product Manager works with Operations Integration to support launches, pricing updates, promotions, and product configuration initiatives, and collaborates with Engineering, QA, UX, Marketing, Content, Digital Media, Operations Integration, and Leadership. The role tracks purchasing and conversion performance, analyzes customer and transaction behavior, develops business cases and ROI analyses, and communicates results, recommendations, roadmap priorities, status, risks, and business impact to stakeholders.

Requirements

8+ years of Product Management experience.
5+ years managing eCommerce products and customer-facing experiences.
Proven experience optimizing eCommerce purchasing experiences, including product configuration, cart, checkout, payment, and conversion funnels.
Strong experience with conversion optimization, experimentation, and A/B testing.
Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools.
Experience working closely with UX, Engineering, QA, Marketing, and Operations teams.
Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
Excellent communication, collaboration, and stakeholder management skills.
Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact.

Nice To Haves

Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses.
Multi-brand experience is strongly preferred.
Experience with product customization and configuration workflows.
Experience with complex product catalogs, configurable products, and customer-facing eCommerce experiences.
Experience optimizing cart, checkout, payment, and conversion experiences.
Experience with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms.
Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment.
Experience leading large cross-functional initiatives without direct authority.
MBA or equivalent business and product management experience.

Responsibilities

Own and continuously improve the eCommerce purchasing experience across Digital Room brands, including product configuration, pricing presentation, cart, checkout, payment, and other conversion experiences.
Identify customer pain points and opportunities to reduce friction throughout the purchasing journey, and advocate for intuitive, efficient, and effective customer experiences.
Identify emerging eCommerce trends, best practices, and innovative approaches to improve the online purchasing experience.
Define and manage the eCommerce Purchasing Experience roadmap.
Translate business objectives, customer feedback, and data insights into actionable product requirements.
Create business cases, user stories, acceptance criteria, and success metrics for product initiatives.
Lead prioritization to maximize customer and business value, and drive initiatives from concept through launch with timely delivery and measurable outcomes.
Continuously improve product management processes, workflows, and cross-functional collaboration to increase delivery efficiency and product quality.
Lead conversion rate optimization and checkout performance initiatives; analyze customer behavior, funnel performance, and abandonment trends to identify opportunities.
Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests.
Monitor key performance indicators and use data to drive continuous improvement.
Partner with Engineering and QA to improve the performance, reliability, and scalability of purchasing experiences and ensure enhancements meet quality, usability, and performance standards.
Drive initiatives focused on product configuration, cart, checkout, payment, mobile purchasing, and conversion funnel performance.
Partner with Operations Integration to support product launches, pricing updates, promotions, and product configuration initiatives.
Improve processes and capabilities that enable faster and more accurate deployment of customer-facing purchasing experiences, and collaborate across teams on operational readiness.
Define and track purchasing and conversion performance metrics; analyze customer behavior, purchasing funnels, and transaction performance to identify trends and opportunities.
Develop business cases and ROI analyses to support prioritization and investment decisions, and communicate results, insights, and recommendations to stakeholders and leadership.
Partner with Engineering, QA, UX, Marketing, Content, Digital Media, Operations Integration, and Leadership to deliver high-impact initiatives.
Facilitate cross-functional planning, alignment, and prioritization; build relationships across teams and drive accountability for shared outcomes.
Communicate roadmap priorities, project status, risks, and business impact to stakeholders.