Senior Product Manager, Virtual Care

Oscar Health•San Francisco, CA

16h•$163,944 - $215,177•Remote

About The Position

Oscar is hiring a Senior Product Manager to lead product development for Oscar Virtual Care (OVC), improving how members access care and how clinicians deliver it. The role spans the experience before, during, and after a visit, including intake and scheduling, clinical documentation, treatment, and follow-up. The Senior Product Manager will work with clinical and business partners to identify where technology can help members get needed care. This includes improving access to virtual care and health assessments, supporting effective clinical workflows, and reducing administrative work for care teams. The role requires translating ambiguous problems into a clear product direction, aligning partners around priorities, and collaborating with engineering, design, and data science to deliver and measure results. This position reports to a Director, Product Management. It is fully remote and open to candidates who reside in San Francisco, California, although Oscar's approach to work may adapt over time and future models could potentially involve a hybrid presence at the metro area's hub office. The base salary is $163,944.00–$215,176.50 per year. The role is also eligible for employee benefits, unlimited vacation, company equity grants, and annual performance bonuses.

Requirements

At least 6 years of experience collaborating cross-functionally with engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
At least 4 years of experience driving rigorous prioritization processes.
At least 4 years of experience with technology systems and basic technology infrastructure, such as backend services and database relationships, and using database tools such as SQL.
At least 2 years of experience leading complex, cross-domain initiatives.
At least 2 years of experience root-causing ambiguous problems, building roadmaps toward solutions, and successfully executing against those roadmaps.

Nice To Haves

At least 1 year of experience building clinician-facing experiences.

Responsibilities

Define and execute the product strategy and roadmap for Virtual Care, prioritizing investments based on expected impact on affordability, clinical outcomes, member experience, and operating efficiency.
Lead discovery with members, clinicians, and operations teams; combine user research and data analysis to identify problems, challenge assumptions, and build business cases for product investments.
Improve the member journey from finding and accessing care through the visit and follow-up, including reducing friction in intake and scheduling, improving visit completion, and helping care teams share context and coordinate next steps.
Build tools that help clinicians deliver high-quality care efficiently, including tools for reviewing medical history, documenting encounters, addressing care gaps, and ordering appropriate tests and treatments.
Evaluate opportunities for AI and automation to reduce administrative work while maintaining clinical quality.
Define success metrics and measure the clinical, financial, and operational impact of product changes; use findings to refine priorities and improve the experience after launch.
Lead alignment across clinical, operations, engineering, design, and data science partners; make clear recommendations, work through competing needs and tradeoffs, and establish decisions that move work forward.
Own complex initiatives from problem definition through delivery, writing clear requirements, managing dependencies and risks, and resolving issues across teams with Senior Product Manager-level autonomy.
Strengthen the product team's talent by mentoring more junior team members.
Comply with all applicable laws and regulations.
Perform other duties as assigned.