Senior Product Manager

Brightline

2d•$140,000 - $170,000

About The Position

Brightline is seeking a Senior Product Manager to own product direction and delivery for a defined area, initially focused on clinical operations, internal tools, and partner integrations. The role addresses important business problems and collaborates across Engineering, Design, Clinical, Operations, Growth, and Data, with accountability for outcomes in the area owned. The initial focus is improving how clinical and operations teams work and how Brightline’s systems connect with partners, helping teams serve more families without unnecessary work or cost. Scope may eventually expand to the member and caregiver experience, engagement, and growth. The person in this role will identify which problems are worth solving, make practical tradeoffs, and measure the results of solutions. Experience applying AI and automation to improve workflows is important, with emphasis on outcomes as well as reliability, privacy, and clinical safety. The role includes setting priorities and a roadmap, evaluating build-versus-buy options and vendors, driving product adoption, and using research, analytics, and feedback to learn and adjust. Brightline is a therapy and psychiatry practice providing pediatric, teen, and parental mental health care for families and children up to age 18. Its virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services, and psychological testing, as well as focused programs for anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline is based in Palo Alto and has been recognized for clinical excellence and innovation.

Requirements

At least 5 years of product management experience, preferably in healthcare or health technology.
A track record of owning a product area and its outcomes from problem definition through launch, adoption, and measurement.
Hands-on experience with internal tools, operational workflows, or partner and vendor integrations.
Strong product discovery skills and sound judgment about what to build, what not to build, and why.
Ability to connect product decisions to business outcomes, including growth, clinician productivity, cost, and member experience.
Comfort working with data, product analytics, and experimentation.
Practical experience using AI or automation to improve a product or workflow.
Clear communication, good follow-through, and comfort working in a growing company where priorities can change.

Nice To Haves

SQL experience.
Experience across both internal tools and third-party integrations.

Responsibilities

Own product direction and delivery for a defined area, initially covering clinical operations, internal tools, and partner integrations.
Spend time with clinicians, care teams, members, and operations staff to understand problems before deciding what to build.
Set priorities and a clear roadmap, making tradeoffs based on member needs, clinical quality, business value, effort, and risk.
Evaluate build-versus-buy options, vendors, and integrations, and work with partners through launch and ongoing improvement.
Improve workflows and tools that help teams serve more families without adding unnecessary work or cost.
Identify practical uses for AI, automation, and data while considering reliability, privacy, and clinical safety.
Collaborate with Engineering, Design, Clinical, Operations, Growth, and Data to deliver products and drive adoption.
Communicate decisions and risks clearly and keep partner teams aligned.
Define a focused set of measures for the product area, such as clinician capacity, cost to serve, conversion, engagement, reliability, or member experience, and own the results.
Use research, analytics, and feedback to evaluate what is working and change course when needed.

Benefits

Medical, dental, and vision insurance.
Long-term disability and life insurance.
Flexible Spending Account.
401(k).
12 company holidays, floating holidays, and paid time off.
Company-wide holiday shutdown between Christmas and New Year's.
Parental leave.
Health and wellness stipend.
Home office reimbursement.
License maintenance reimbursement.
Commuter benefits.
Professional development reimbursement.
Compensation packages may include equity, benefits, wellbeing, and professional opportunity.