Senior Product Manager (Shopify)

Publicis Groupe•Chicago, IL

About The Position

Publicis Sapient is seeking a Senior Product Manager with hands-on Product Owner skills and Shopify experience to lead the delivery and evolution of customer-facing eCommerce experiences. The role combines product discovery, feature definition, prioritization, roadmap execution, and direct ownership of the product backlog and feature delivery. The Senior Product Manager works with Engineering, Experience, QA, and business stakeholders to turn customer and business needs into executable requirements and owns features from concept through production release. The position operates in a complex enterprise environment where commerce capabilities span platforms and integrations. The successful candidate connects customer needs and business objectives to delivery priorities, manages ambiguity and dependencies, and remains hands-on with backlog management, solution discussions, user stories, acceptance criteria, sprint execution, and release readiness. Publicis Sapient describes itself as a digital transformation partner helping established organizations advance their digital capabilities. Its 20,000+ people across 53 offices combine technology, data sciences, consulting, and customer experience expertise to help clients design valuable products and services.

Requirements

At least 5 years of experience as a Product Manager, Product Owner, or similar delivery-focused digital product professional, with demonstrated hands-on product ownership.
Hands-on experience supporting commerce platform implementations, migrations, or replatforming initiatives using Shopify Plus.
Strong experience delivering eCommerce or digital commerce capabilities in a complex or enterprise environment.
Hands-on experience owning and managing a product backlog, writing user stories, defining acceptance criteria, and leading story refinement.
Ability to break complex customer journeys and business requirements into incremental, executable features and stories.
Experience personally owning feature delivery from concept and requirements definition through development, testing, business validation, and production release, collaborating directly with Engineering, UX/Design, QA, and Product Management.
Working knowledge of Agile product delivery practices, including Scrum and/or Kanban.
Ability to understand integrations and dependencies between Shopify and supporting enterprise systems without serving as the technical architect.
Strong communication skills and ability to explain requirements, decisions, dependencies, and trade-offs to technical and non-technical stakeholders.
Comfort operating in a large, matrixed organization with multiple stakeholders and competing priorities.

Nice To Haves

Experience with Shopify Plus in a large-scale or enterprise commerce environment.
Experience with subscription or recurring-purchase commerce models.
Experience delivering capabilities across customer accounts, product discovery, cart, checkout, payments, order management, promotions, fulfillment, or post-purchase experiences.
Familiarity with enterprise commerce integrations involving CMS, identity, payments, CRM, order management, fulfillment, and customer data.
Experience with modern CMS platforms such as Contentful.
Experience in consumer retail, CPG, or direct-to-consumer commerce environments.
Experience in digital transformation initiatives and enterprise product management.
Knowledge of AI, machine learning, and automation in product development.
Product Management certifications such as CSPO, Pragmatic Institute, or similar.
Experience in customer experience strategy and omnichannel product development.
Strong understanding of cloud-based solutions and SaaS product management.

Responsibilities

Own and continuously refine the product backlog, translating business and customer needs into actionable user stories with clear acceptance criteria.
Lead discovery, feature definition, prioritization, and roadmap execution, connecting customer needs and business objectives to delivery priorities.
Work with UX and Engineering on solutioning, evaluate approaches and trade-offs, and ensure requirements are sufficiently defined before development.
Lead story refinement and support sprint planning by explaining business context, desired outcomes, requirements, and acceptance criteria.
Partner with Engineering and QA throughout development and testing to answer questions, clarify requirements, and support timely decisions.
Own feature delivery from definition through development, QA, business validation, and production release; resolve open questions and coordinate readiness across teams.
Identify and manage dependencies across commerce capabilities and integrated enterprise systems.
Support end-to-end customer journeys, including product discovery, cart and checkout, customer accounts, payments, order management, subscriptions, and post-purchase experiences.
Ensure delivered functionality aligns with business objectives, customer experience expectations, and product requirements.
Facilitate alignment across business, Product, Design, and Technology stakeholders when requirements, priorities, or dependencies need clarification.
Support release planning and readiness, including confirming acceptance criteria and business requirements have been addressed.