Senior Product Manager, Menu Experience
About The Position
Fiserv is seeking a Senior Product Manager to own Clover’s Menu experience, the system that enables users to discover, browse, and select items at checkout. The role leads the strategy, user experience, and underlying architecture for this product area, working closely with engineering, design, and merchant-facing teams. The product manager will guide menu discovery and item selection for single- and multi-location restaurant operators. They will translate research into a roadmap, define success metrics, and use data to improve the product while balancing merchant flexibility with a simple end-user experience. This position is on-site Monday through Friday and requires use of a computer and audio equipment.
Requirements
- At least 5 years of product management experience, ideally in POS, e-commerce, marketplace, or ordering systems.
- Proven experience owning both user experience and technical architecture decisions.
- Strong analytical skills, including defining metrics and using data to prioritize.
- Experience working with complex data structures such as catalogs, taxonomies, and item relationships.
- Excellent collaboration skills across design, engineering, and business teams.
- Track record of shipping and iterating on high-traffic, user-facing features.
- Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
Nice To Haves
- Experience in restaurant technology, retail technology, or hospitality.
- Familiarity with menu or catalog systems at scale, including multi-location, multi-language, or multi-currency systems.
- Experience with A/B testing and experimentation frameworks.
Responsibilities
- Define and own the product strategy for menu discovery and item selection, aligned with broader business goals.
- Lead end-to-end user experience for menu flows serving single- and multi-location restaurant operators.
- Partner with engineering to design scalable menu architecture, including data models, item hierarchies, modifiers, and variants.
- Translate merchant and end-user research into a prioritized roadmap.
- Define success metrics and use data to guide iteration.
- Collaborate with design, engineering, sales, and support to ship and scale features.
- Balance merchant flexibility, such as custom menus, modifiers, and pricing rules, with simplicity for end users.
- Communicate roadmap, tradeoffs, and outcomes to leadership and stakeholders.
Benefits
- Annual incentive opportunity for incentive-eligible associates, potentially delivered as a mix of cash bonus and equity awards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
