Senior Product Manager
About The Position
The Senior Product Manager owns a defined part of Campspot’s business, including a customer problem, the outcome it drives, and the product that solves it. The role is accountable for business results such as revenue, retention, or adoption, and for understanding the customer segment behind those results. Features are a means to achieve outcomes rather than the measure of success. The product lead works across a group of durable engineering pods, helping prioritize projects and determine which pod will take them on. The role involves deep, direct engagement with campground operators; building prototypes independently with AI tools and available data; deciding which ideas to pursue or stop; defining and measuring success; and leading rollout, change management, and customer communication to drive adoption. The product manager has direct access to usage data, customer feedback, and customer-facing teams, and helps shape how the company’s pod model operates. Campspot builds AI-first: engineers use AI tools for much of their coding, while product managers use them for prototyping, data pulls, customer-call synthesis, and drafting. The role is suited to someone comfortable with ambiguity, measured outcomes, experimentation, and blurred boundaries between product, design, and engineering. Campspot is prioritizing candidates in its Grand Rapids, Denver, and Chicago hiring hubs who are interested in regular in-person collaboration. Secondary consideration may be given to people residing in specified states where Campspot has employees, or in Canada; candidates outside the listed locations cannot currently be considered.
Requirements
- Demonstrated ownership of a business outcome and evidence of moving it, including the relevant metric and an honest account of what went wrong.
- Evidence of independently building something to test an idea before others were assigned to it, such as a prototype, script, spreadsheet model, or landing page.
- Experience making and defending a decision to kill or cut a product initiative that others wanted.
- Specific examples of close customer engagement changing what was built, including learning that would not have been apparent from data alone.
- Fluency using current AI tools as a daily working instrument across product work.
- Comfort with ambiguity and being measured on outcomes.
- Comfort working where traditional boundaries between product management, design, and engineering are blurring.
- Ability to work from one of the locations eligible for consideration: the Grand Rapids, Denver, or Chicago hubs, or specified states where Campspot has employees, or Canada; hub candidates should be interested in regular in-person collaboration.
Nice To Haves
- Experience in hospitality, outdoor recreation, or vertical SaaS for small operators.
- Experience shipping a product into a market where the user is not the buyer.
- Experience in product management as well as other functional areas such as engineering, customer success, go-to-market, or general operations.
Responsibilities
- Own a business outcome and the customer segment in a defined area of the product, such as revenue, retention, or adoption.
- Develop firsthand knowledge of campground operators, their economics, seasonality, business problems, and decision-making through frequent direct conversations.
- Build clickable, testable prototypes independently using AI tools, data, or other suitable resources before involving an engineer.
- Choose which product ideas to pursue and which to reject, maintaining coherence across a broad product scope.
- Define success before building, instrument outcomes, measure results, and course-correct based on evidence.
- Drive customer adoption through rollout, change management, customer communication, and collaboration with customer-facing teams.
- Lead product work across a group of engineering pods and help prioritize projects and assign them to pods.
- Help shape how the company’s pods operate.
- Proactively use usage data, customer feedback, and insights from people who work with customers.
Benefits
- Medical, dental, vision, life, and disability insurance options at affordable rates.
- 401(k) plan with employer match.
- Flexible and casual work environment.
- Employee camping credit to encourage getting outdoors and experiencing the product.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
