Senior Product Manager, SOC Experience

Huntress

3d•$190,000 - $220,000•Remote

About The Position

Huntress is seeking an experienced Senior Product Manager to lead a new team focused on developing Security tooling for the Huntress SOC. The SOC is central to the Huntress Security Platform, serving SMB and mid-market clients. Currently, much of the SOC's operations rely on manual processes and tools like spreadsheets and Slack threads, indicating a need for a first-class user experience for analysts. This role will own the internal security experience, including the tooling for response services, and the shared investigation and evidence model. The goal is to improve analyst throughput and enable business growth without a linear increase in SOC headcount. The product manager will work closely with SOC leadership, engineering, support, and other Product Managers, requiring a deep understanding of SOC operations, including triage, investigation, escalation, and reporting. The role involves building internal-facing systems where success is measured by analyst efficiency and time-to-close, and requires the ability to articulate this value to executive stakeholders.

Requirements

5+ years of experience in a product management role with past responsibility for cybersecurity products; bonus for MDR or SOAR products
Direct experience working in a SOC and building SOC tools and products
Demonstrated experience building internal-facing or operator-facing tooling where the users are professionals doing skilled work, not consumers
Strong working knowledge of analyst workflows, incident response, and investigation lifecycles
Excellent UI/UX and design skills
Prior experience as a security analyst, incident responder, security engineer, or software engineer, or equivalent hands-on depth
Experience owning shared services or platform interfaces consumed by other product teams
Demonstrated experience designing and delivering products utilizing artificial intelligence tools and technologies, such as Claude or similar
Comfort with operational metrics and the ability to make an investment case that is not denominated in new revenue
Experience working in an agile development environment using agile development tools
Leverage excellent written and verbal communication skills to create epics and stories for engineering that align engineers with intended outcomes
Strong creative and critical thinking abilities

Nice To Haves

Mid-market and MSP or MSSP experience is a significant benefit

Responsibilities

Work with the Director of Product, the Head of SOC, and other relevant stakeholders to set the SOC tooling vision and strategy, and clearly articulate the business value so that everyone understands where we are headed
Own the roadmap for analyst UX, Rapid Response and Tactical Response tooling, product support and operations, and SOC platform
Serve as the primary steward of the shared investigation and evidence model — canvas, queues, triage package — and publish the interface adjacent product teams build on
Partner with SOC leadership, analysts, and Tactical Response to turn manual, out-of-product processes into standardized, automation-first internal workflows
Take ownership of the Portal Enhancement Kit and drive analyst-built improvements into the native product so the best of internal tooling becomes the best of product
Demonstrate an ability to decipher and articulate potentially ambiguous operator needs and mold them into successful, innovative solutions
Work with designers, engineers, and architects to create detailed business requirements, epics, and user stories that will be used to shape product specifications and architecture
Participate as a key contributor in all phases of product development, from discovery to launch
Protect a capacity floor for resiliency and technical debt, and hold the line on it against feature pressure
Serve as the intermediary between engineering and senior management and other non-technical stakeholders, with the ability to break down and translate highly technical information into layman's terms and vice versa
Work with design and engineering teams to produce mockups, wireframes, and prototypes to assess the validity and strength of a new capability
Define and report operational metrics — time-to-close, throughput per analyst, repeatability of delivery — to track and evaluate the success of the strategy