Senior Product Experience Manager

Realtor.com•Austin, TX

2d•Hybrid

About The Position

Realtor.com® is seeking a Senior Product Experience Manager to lead multiple squads within Experience Delivery in the Client Product Management organization. This role is responsible for the delivery, quality, and growth of a multidisciplinary team, upholding high standards of craft and evidence. The position involves people leadership, ensuring craft quality, and driving delivery. The ideal candidate will understand strategic intent, translate it into team focus and operating objectives, and make critical decisions regarding team development, evidence-based work, and launch readiness. This role requires a proactive approach to managing team capacity, defending role boundaries, and ensuring that work is evidence-based and meets quality standards before launch.

Requirements

A track record of developing ICs into stronger ICs and into leaders.
Experience growing people through coaching, feedback, and performance management, and building teams that raise their own bar.
Ability to raise quality across multiple teams, driving meaningful, durable improvements in craft and rigor.
Research and experimentation rigor; building discovery and validation discipline across squads so teams commit to build on evidence.
Cross-functional alignment: aligning multiple Product Strategy, Engineering, Platform, and Marketing partners and translating between them.
Operational ownership: owning outcomes across an area, anticipating cross-squad risk and dependency, and keeping delivery predictable.
A protective instinct for the craft: defending your team's capacity and role boundaries so your ICs do their highest-value work — and willingness to document a gap rather than paper over it.
Strong written and verbal communication skills, including giving hard feedback, making capacity cases to leadership, and explaining craft standards.
Experience leading product design, product management, or experience teams in a software environment, with accountability for delivery and quality across more than one squad.
A track record of accountability for an area's operational outcomes and delivery across multiple teams.
Experience leading or partnering closely with technical design practitioners — design engineers, design technologists, or front-end engineers embedded in design.
Solid understanding of AI principles and fundamentals, and experience using AI in day-to-day team practice for automation and quality improvement.
Bachelor's degree or equivalent experience and 8+ years of related experience, including 4+ years of people management with responsibility for more than one team or squad.

Responsibilities

Lead multiple squads and set their direction.
Translate area vision into team focus and staffing, establish operating objectives across your squads, and coach ICs on strategic framing.
Own 1:1s, coaching, performance management, growth, leveling and calibration input, and hiring for your team.
Develop your senior ICs into leaders, and build a healthy critique and feedback culture.
Escalate hiring gaps against plan, sustained under-performance without a plan, and attrition risk on a key surface rather than absorbing them quietly.
Enable discovery and instrumentation across your team and unblock research and data access.
Halt or escalate when a build is about to start without validated evidence or with instrumentation missing.
Own experience definition-of-ready and acceptance-criteria guidelines for your squads, and intervene when acceptance criteria are unclear, a success metric is undefined, or functional intent isn't settled before tickets are cut.
Manage planning, hold the quality bar through critique that changes the work, and partner with engineering leadership to keep the design→execution process smooth.
Own project-level staffing, balance Product Experience Lead and Design Technologist capacity across squads.
Ensure VQA sign-offs happen and the experience quality gate is met across squads, support the product-marketing partnership at team level, and escalate any launch proceeding without sign-off.
Review adoption and experience metrics and post-launch findings across your squads, hold ICs to a remediation plan when results miss, and feed what you learn back into your area's focus and capacity.
Scale a responsible AI practice, bringing AI into the team's workflow with judgment about where it helps, where it needs a human in the loop, and what the team is accountable for.