Senior Product Manager- Service and Tablo Support

Outset is seeking an experienced and strategic Technical Product Manager to shape and drive the company's service product portfolio. This individual will be responsible for defining and guiding the service strategy across all markets, from hospital to home. They will work on programs to improve operating costs, drive customer satisfaction, and support the overall Tablo business. The Senior Product Manager will collaborate with internal and external customers to create a consistent and measurable service and device performance roadmap. They will also work closely with engineering and service teams to prioritize user-centered design, positive customer experiences, and effective product support.

Determine product vision, strategy, pricing and positioning of the service product line in a large, rapidly growing market

Lead efforts on upstream marketing activities like new project recommendations

Lead efforts on downstream activities like collateral design and implementation

Engage with the software and hardware team to add innovation to both the service product line as well as Tablo

Work with and lead large cross functional teams on projects that range from improving internal efficiency to launching new Tablo features

Assess market and competitive opportunity and define the user and service needs across hospital, in-center, and self-care dialysis markets

Be the lead contributor for achieving revenue and gross profit targets for service offerings

Perform necessary analytics to develop and execute service product roadmap release plans, service contract offering viability and pricing considering competitive positioning

Lead data driven prioritization of product development activities, while managing tradeoffs and balancing cross functional team timelines with company goals

Be the subject matter expert of Outset’s service products both internally and externally

Spend significant time in the field with service and sales personnel, KOLs, customers and at industry conferences to understand market stakeholder needs, ideas, and to stay at the forefront of market dynamics and trends

Ensure adherence to Company Quality policy and procedures

Lead the overall service and sustaining product vision and build a team around these efforts

• Minimum BS in Engineering, Math, Science, or related, or equivalent experience.
• 5-8 years’ experience within service or managing sustaining medical capital and/or software ecosystem product management, positioning and placement.
• Strong business acumen and experience in creating financial business models and new project pitches.
• Excellent communication skills (both written and verbal in English, Spanish is a plus) and able to present ideas clearly in a public setting.
• Excellent interpersonal, social, negotiation, and decision-making skills to build effective relationships across a wide variety of stakeholders.
• Self-starter who can remain positive and empathic while balancing a realistic and objective mindset.
• Strategic and creative thinker who is intellectually curious and able to bridge technical, clinical, regulatory and sales leaders internally and customers (from the biomed to the nephrologist to the patient) externally.
• Strong team player who can incorporate input from others and can generate consensus through inclusion.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Good organizational skills and ability to meet tight deadlines in an environment of competing priorities.
• Ability to travel up to 20% time (US).
• MS, MBA or formal education in marketing/strategy preferred.
• 12+ years of relevant experience in medical devices with excellent medical and business acumen (experience in products relating to chronic disease management a plus).
• Experience with end of life or secondary market product management.

• Medical
• Dental
• Vision
• EAP/Mental Health
• Life Insurance/AD&D
• Short/Long Term Disability
• FSA (Dependent & Healthcare)
• HSA w/ Employer contribution
• Commuter Benefits
• 401K w/ company match
• ESPP
• Fertility benefits
• Wellness initiatives
• Legal Assistance
• Pet insurance
• Financial Advisement & Wellbeing
• Tuition Reimbursement
• Student Loan Payback
• Employee discounts
• Professional Development/Learning
• Collaboration Days (lunch onsite)
• Happy Hours/Karaoke
• PTO/Sick time
• Holidays + Volunteer Day