Senior Product Manager, Platform - Magnet One

Magnet Forensics•Waterloo, ON

2d•Hybrid

About The Position

Magnet One is the connective layer across our product portfolio, and the platform team builds the foundations every other team depends on: how customer organizations are structured, how users prove who they are, how purchases turn into working access, and how our own teams support all of it. Our customers are getting larger and structurally more complex - bigger agencies, federated deployments, stricter identity and data residency requirements - and the foundational decisions ahead deserve dedicated ownership rather than being made a ticket at a time. That's the role: one person who owns this domain end to end and gives it a deliberate direction. This is a builder's role with an unusually direct line to customer pain. Our administrators are IT and operations staff at law enforcement agencies, government labs, and enterprises - people who work under strict security policies, have limited tolerance for surprises, and often manage access for dozens or hundreds of investigators. Getting their experience right is a competitive advantage. Getting it wrong shows up as support tickets, stalled deployments, and renewals at risk.

Requirements

Roughly 4–6 years in product management, focused on platform, infrastructure, or B2B administrative capabilities.
A hands-on engineering background earlier in career, comfortable reading code and API contracts, and able to participate in architecture discussions.
Direct experience with at least one of: identity and access management, multi-tenant account or organization modeling, permissions and authorization systems, or billing and entitlement provisioning.
Enterprise or B2B SaaS experience, including understanding how security reviews and procurement shape product releases.
Analytical rigor, including the ability to pull pipeline and usage data, size opportunities, and present defensible numbers to leadership.
Demonstrated autonomy in managing a domain, escalating appropriately, and making defensible decisions.
Strong written communication skills.
Comfort working with customers in locked-down environments with narrow change windows and potential organizational distance.

Nice To Haves

Experience introducing SSO or SCIM to a product, including customer migration.
Experience with data residency, sovereignty, or multi-region deployment decisions.
Experience serving public sector, regulated, or highly security-conscious customers.
Experience building internal tooling for support and operations teams.
Experience being the first PM on a platform team.

Responsibilities

Own account-level administration, including organization and sub-organization structure, user lifecycle, roles and permissions, seat and entitlement visibility, delegated administration for large or federated agencies, and audit trails.
Own the permissions model, defining roles, their capabilities, and scalability.
Own identity and access management, including single sign-on (SAML/OIDC), directory-driven provisioning/deprovisioning (SCIM), multi-factor and session policy, service accounts, API credentials, and migration paths for older authentication.
Own order fulfillment, from closed deal to customer access, including entitlement provisioning, renewals, co-termination, trials, and handoffs between commercial systems and the platform, aiming to shorten time-to-access and reduce manual intervention.
Own deployment site and regional footprint logic, including decisions on region placement at provisioning, constraints like data residency and sovereignty rules, agency policy, latency, and regional service availability.
Build business cases for regional expansion, assessing demand and cost justification.
Own how region is surfaced to customers and sales, and manage customer region changes.
Own internal tooling for support, customer success, and operations teams for administering accounts, resolving entitlement issues, and assisting customers safely with auditability.
Work directly with three or more engineering teams and their architects on design decisions.
Talk to customer administrators regularly to inform the roadmap.
Sequence work across teams and make tradeoff decisions between platform investment and feature delivery.
Define and track key performance indicators (KPIs) such as provisioning success rates, time-to-first-login, admin task completion, support ticket volume by cause, and deals unblocked by region availability.
Build and defend investment cases with quantitative analysis, especially for regional expansion.
Partner with sales engineering, security, support, revenue operations, and infrastructure teams.