Senior Product Manager I (Remote Eligible)

Smartsheet

11h•$148,750 - $176,250•Remote

About The Position

Smartsheet is seeking a Senior Product Manager I to join its Product Organization and drive business-impacting investments in areas of high ambiguity. The role develops strategy aligned with customer demands, business goals, and industry trends, with a focus on the Admin and Billing experience: the capabilities enterprise IT teams, administrators, and billing owners use to manage users, licenses, access, governance, and their commercial relationship with Smartsheet. The successful candidate operates at strategic and tactical levels, building strong cross-team partnerships to deliver customer success. The position is remote-eligible within the United States, but only from locations where Smartsheet is a registered employer. It reports to the Director, Product Management, located in the Boston, Massachusetts office. The role is eligible for a market-competitive incentive opportunity in addition to a base salary of $148,750–$176,250 USD, with compensation dependent on factors including experience, skills, and candidate location.

Requirements

At least 5 years of product management experience.
Experience partnering closely with engineering, design, user research, and marketing teams, and delivering delightful user experiences on high-scale platforms.
A customer-focused approach and pride in creating successful, delightful customer experiences.
A data-driven mentality focused on metrics, analytics, and experimentation.
Experience with agile development processes and frequent product releases.
Strong presentation skills and ability to influence and align senior management.
Experience delivering highly complex consumer or B2B/enterprise software products from inception to launch.
Comfort using AI tools to augment day-to-day work and a bias toward automating manual and repetitive processes.
Sound judgment about when and how to incorporate AI into product features, including recognizing when deterministic, predictable behavior better serves customers.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to build trusted, strategic cross-team partnerships rooted in customer benefit.
A technical degree or equivalent experience working with engineers to make product decisions on behalf of customers.

Responsibilities

Define a vision and strategy informed by company objectives, customer needs, and industry best practices.
Partner with and influence technical and product leaders across Smartsheet to align strategy and platform investments.
Understand how customers buy, provision, and manage subscriptions, including plan and license entitlements, self-service purchase and upgrade flows, renewals, invoicing, and usage visibility.
Work with Product Marketing, Sales, and Pricing and Packaging teams to position Admin and Billing capabilities for IT and finance stakeholders and create a go-to-market strategy.
Evaluate where AI can improve customer experiences, making deliberate decisions about its application, administrator trust, accuracy, transparency, and user control in precision-sensitive workflows.
Use AI tools to augment research synthesis, prototyping, analysis, and documentation, and identify opportunities to automate manual product-development processes.
Present strategy, product concepts, and roadmaps to educate, influence, and align senior leadership.
Partner with research, design, and engineering to create compelling, high-quality customer experiences.
Use internal and external data to guide experimentation, decisions, opportunities, and success evaluation.
Partner with research, product design, data science, and analytics teams to run quantitative experiments and analysis, test hypotheses, and iteratively develop product capabilities.
Communicate strategy, product health, capabilities, experimentation status, and insights to a wide audience.
Write concise, compelling product strategy, execution, and requirements documents.
Support other duties as needed.

Benefits

Employer-subsidized medical, vision, and dental coverage for full-time employees.
401(k) match of 50% of contributions up to the first 6% of eligible pay.
Monthly stipend to support work and productivity.
Flexible Time Away Program and sick time off.
Company-sponsored life insurance and short- and long-term disability plans for US employees.
12 paid holidays per year for US employees.
Up to 24 weeks of parental leave.
One personal paid volunteer day.
Professional growth and development opportunities, including access to Udemy online courses.
Company-funded perks, including a counseling membership, local retail discounts, and a personal Smartsheet account.
Teleworking options from registered US locations, subject to role specifics.
Market-competitive incentive opportunity.