Senior Product Manager, BlockWorks Online
About The Position
This is a system-focused Product Management role responsible for the execution, delivery, and ongoing optimization of BlockWorks Online, our tax-pro-facing digital application. The Senior Product Manager will partner closely with Product Experience, Engineering, Design, Analytics, and other cross-functional teams to drive seamless execution from discovery through release, delivering high-quality, customer-centric features that improve engagement, satisfaction, and measurable business outcomes. This role requires a strong operator who thrives in fast-paced environments and has experience managing and delivering enhancements across both consumer- and internal-facing applications, while playing a critical role in ensuring BlockWorks Online provides an intuitive, reliable, and engaging experience for clients and tax pros.
Requirements
- Bachelor's degree in a related field or equivalent combination of education and experience
- 4+ years of product management experience, preferably supporting consumer-facing digital products or applications
- Proven ability to manage backlogs, prioritize work, and deliver features in an Agile environment
- Demonstrated experience partnering with cross-functional teams to drive execution and delivery
- Strong understanding of software development lifecycle and modern delivery methodologies (Agile, Lean, DevOps)
- Strong analytical skills with the ability to leverage data to inform decisions
- Excellent written, verbal, and interpersonal communication skills
Nice To Haves
- Demonstrated learning mindset with experience applying experimentation frameworks to inform product decisions
- Comfort leveraging AI tools throughout the product development lifecycle and curiosity for emerging technologies
- A track record of improving end-to-end user experiences, not just shipping individual features
- Experience managing multiple initiatives simultaneously while meeting deadlines
- Confidence making decisions, learning quickly, and adjusting course based on feedback
Responsibilities
- Manage the BWO product backlog, prioritization, and release planning
- Partner closely with Product Experience, Engineering, and Design to define requirements, user stories, and acceptance criteria
- Lead implementation of features and enhancements, ensuring the right solutions are built and delivered on time with high quality
- Use data and customer insights to inform feature enhancements and experience improvements
- Facilitate Agile ceremonies and collaborate within an Agile delivery model
- Ensure appropriate instrumentation, testing, and reporting capabilities are in place to support product performance and experimentation
- Identify future and near-term risks, dependencies, and delivery challenges, proactively driving resolution and partnering with other system teams as needed
- Ensure a smooth end-to-end tax pro and client experience across releases
- Serve as the BWO subject matter expert, acting as a bridge between Product Experience, Engineering, and business stakeholders
- Support continuous optimization of the experience through A/B testing, experimentation, and ongoing product improvements
Benefits
- Competitive pay
- Comprehensive benefits
- Medical and prescription drug coverage
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
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What This Job Offers
Job Type
Full-time
Career Level
Senior
