Senior Product Manager, Admin & Buyer Experience

Superhuman•Seattle, WA

22h

About The Position

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. The Opportunity Enterprise deals are won or lost with admins. At Superhuman, we're building the future of an AI-powered productivity suite — and we need someone to make the experience of buying, deploying, and managing it feel as fast and delightful as the products themselves. We're hiring a Senior Product Manager, Admin & Buyer Experience to own our cross-suite admin console. This role sits at the intersection of our two biggest bets — moving upmarket and becoming a true multi-product platform. You'll be building for the people who hold the keys: IT admins, line-of-business owners, procurement teams, and economic buyers who need a unified, seamless way to manage Superhuman across their organization. You will obsess over making the admin experience delighful and intuitive, remmebering that “Admins are users too.” Get this right and you unlock enterprise deployments at scale, as well as accelerate our multi-product growth.

Requirements

5+ years in product management, with experience building admin, billing, or account management products in a B2B SaaS environment.
A deep understanding of enterprise IT requirements — SSO, SCIM, RBAC, audit logging, and compliance frameworks.
Experience designing for multiple distinct user types, including IT admins, end users, and procurement or finance stakeholders.
A proven ability to build simple, intuitive experiences for complex, multi-product systems.
Demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Nice To Haves

Enterprise Empathy: You deeply understand IT admins and economic buyers — their workflows, their constraints, and what it takes to earn their trust. You advocate for these often-overlooked users relentlessly.
Systems Thinking: You design for scale and consistency across products while preserving the flexibility each product needs. You anticipate edge cases and build systems that hold up under real enterprise complexity.
AI-First Operator: You embed AI into daily workflows, rituals, and decision-making. You model fluency, curiosity, and visible use of AI to raise the bar for speed, quality, and customer impact.
Extreme Ownership: You act as if you are 100% responsible for your own outcomes as well as the outcomes of the company. You do this without stepping on toes.
Results Driven: You work tirelessly in pursuit of your results; you quickly take the initiative and own it when results are off; you course-correct and get scrappy if necessary.
Customer-Centered Innovator: You redesign experiences to create AI-native magic — delighting customers through faster, smarter, and more effective workflows that deliver measurable outcomes.
Low Ego: You put the company ahead of yourself. Most of our discussions are about results and how to amplify success.

Responsibilities

Own the product roadmap for the Superhuman Suite's admin console, including user provisioning, SSO, role-based access control, billing, and cross-product settings
Define and improve the end-to-end buyer journey — from trial and first purchase through onboarding, renewal, and expansion
Partner with Security, Legal, and Compliance to build admin capabilities that meet enterprise requirements for data governance, auditability, and access control
Work with Sales and CS to understand where admin and buyer friction slows deals or increases churn, and ship solutions that remove those blockers
Build intuitive self-serve admin experiences that empower IT teams to manage Superhuman at scale while reducing support burden

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
two floating holidays per year
flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities