Senior Product Designer - Part D (Pharmacy) Benefits

Humana

7d•$86,300 - $118,700•Remote

About The Position

As a Senior Product Designer, you will shape the end-to-end Part D (pharmacy) benefits experience across Humana’s digital ecosystem. You will create intuitive, human-centered experiences that help members understand, access, and make the most of their healthcare coverage, supporting informed healthcare decisions and easier care navigation. You will partner with product managers, engineers, researchers, and business stakeholders to design solutions that improve member satisfaction, healthcare engagement, operational efficiency, and experience quality across the Part D benefits journey. The role calls for strong UX and UI expertise, design leadership, and hands-on execution from discovery through launch and optimization. You will help advance mobile-first, accessible, inclusive, and scalable design practices across Humana’s digital channels. This is a remote position. Occasional travel to Humana offices for training or meetings may be required. Home or hybrid home/office employees must maintain internet service with at least 25 Mbps download and 10 Mbps upload speeds and work from a dedicated space that protects member PHI/HIPAA information. Scheduled hours are 40 per week.

Requirements

Bachelor’s degree in Human-Computer Interaction, Interaction Design, User Experience, Product Design, or a related field, or equivalent professional experience.
At least 6 years of professional product design or UX/UI design experience, with a strong balance of UX and UI expertise and demonstrated ownership of complex consumer-facing digital products from discovery through launch and optimization.
Portfolio demonstrating strong UX, interaction, and visual/UI design craft, with end-to-end case studies covering problem solving, design decisions, polished interfaces, implementation, and measurable outcomes.
Experience designing mobile-first consumer experiences across native iOS, Android, and responsive web, with an understanding of platform-specific patterns and technical constraints.
Strong systems-thinking skills and experience translating complex workflows, business rules, user needs, edge cases, and dependencies into intuitive, connected digital experiences.
Advanced Figma proficiency, including high-fidelity design, prototyping, reusable components, and work within or contributions to scalable design systems.
Strong understanding of user-centered design, interaction design, information architecture, visual design, usability, accessibility/WCAG standards, and inclusive design practices.
Experience using user research, usability testing, qualitative and quantitative insights, analytics, and customer feedback to inform decisions, measure outcomes, and improve experiences.
Ability to partner with Product Management, Engineering, Research, and business stakeholders, balancing user needs, business objectives, and technical constraints while clearly communicating design strategy and rationale.
Ability to work autonomously, navigate ambiguity, establish design direction, influence stakeholders, and provide design leadership while remaining hands-on.

Nice To Haves

Experience designing consumer digital products in healthcare, pharmacy, insurance, financial services, or another complex or highly regulated industry, including simplifying complex information to help consumers understand options and make informed decisions.
Experience with Medicare, Medicare Part D, pharmacy benefits, PBM, digital pharmacy, medication management, or prescription fulfillment; or familiarity with formularies, drug tiers, pharmacy networks, coverage stages, utilization management, and member cost-sharing.
Experience designing accessible experiences for older adults, caregivers, individuals with disabilities, or people with varying levels of digital and health literacy.
Experience in Agile product-development environments, partnering with engineering during implementation and design QA to ensure interaction, accessibility, responsiveness, and visual-design quality.
Experience facilitating design critiques, discovery sessions, journey mapping, workshops, or stakeholder-alignment activities, and supporting the development of other designers.
Familiarity with healthcare privacy, security, consent, and data-governance considerations, and experimentation methods such as concept testing, prototype validation, and A/B testing.

Responsibilities

Design and deliver end-to-end mobile and digital-channel experiences that are human-centered, scalable, and aligned with business goals.
Design end-to-end user experiences for Humana’s Part D benefits products and services, aligned with member needs and business objectives.
Collaborate with product, engineering, marketing, analytics, research, and business partners to identify opportunities and develop solutions that improve member engagement and effectiveness.
Use user research, usability testing, analytics, behavioral data, and member feedback to inform design decisions and continuously optimize experiences.
Create user flows, wireframes, prototypes, and high-fidelity designs to communicate and validate design concepts.
Advocate for mobile-first design, accessibility, inclusivity, and usability best practices across digital channels.
Partner with other Product and Design teams to create connected experiences across the broader healthcare ecosystem.
Present design recommendations, insights, and rationale to stakeholders, building alignment and influencing strategic decisions.
Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization.
Support and contribute to design systems, pattern libraries, and scalable design standards.
Provide guidance and support to less-experienced designers while maintaining hands-on design execution.