Senior Product Designer - Customer Engagement Experiences

TEKsystems • Washington, DC

12h • $75 - $85 • Hybrid

About The Position

Seeking a Senior Product Designer / UX Strategist to lead the design and strategy of member-facing digital experiences across web, mobile, and emerging channels. The role combines product thinking, UX strategy, interaction design, and cross-functional leadership to create meaningful, accessible, and intuitive experiences. It is a 12-month contract, 40 hours per week, based in Washington, D.C., with a hybrid workplace arrangement. Candidates must be able to work without sponsorship.

Requirements

• At least 8 years of product design experience.
• Demonstrated success designing native iOS and Android applications.
• Portfolio of recent work demonstrating omnichannel experience across web, mobile, and emerging digital channels, including defining product vision, customer journeys, service blueprints, and cross-channel experiences.
• Portfolio must be available with the resume at submission, with a password provided as needed.
• Experience with enterprise design systems and reusable component libraries.
• Familiarity with AI-assisted design tools and design-to-code workflows.
• Experience with analytics, experimentation, personalization, and optimization initiatives.
• Experience designing membership, subscription, authentication, account management, loyalty, or customer engagement experiences.
• Must be able to work without sponsorship.

Nice To Haves

• Experience serving older adults and multigenerational audiences.

Responsibilities

• Lead end-to-end member experiences across web, mobile, and emerging digital channels.
• Partner with product, business, and technology leaders to shape experience strategy and future-state customer journeys.
• Own the design process from discovery through delivery, including journey mapping, information architecture, flows, wireframes, prototypes, and high-fidelity designs.
• Lead native mobile experience design for iOS and Android platforms.
• Facilitate stakeholder workshops, alignment sessions, and design reviews.
• Partner closely with engineering teams to accelerate design-to-development workflows.
• Use analytics, customer feedback, and research insights to inform design decisions.
• Use AI-assisted tools for ideation, prototyping, documentation, and design operations.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan with pre-tax and Roth contribution options
• Basic and supplemental life insurance and AD&D coverage
• Short- and long-term disability coverage
• Health and dependent care spending accounts
• Transportation benefits
• Employee Assistance Program
• Paid time off, vacation, or sick leave

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed