Senior Product Designer - AI Experiences

Expedia•Chicago, WA

About The Position

Expedia Group’s Product & Technology team builds end-to-end experiences for travelers, partners, and the company. The AI Experiences team is shaping travel shopping by exploring ways AI can help travelers discover options, make informed decisions, and plan trips confidently. The Senior Product Designer will help define how travelers interact with AI throughout their shopping journey, turning evolving AI capabilities into intuitive, transparent, and trustworthy experiences at global scale. This hands-on role involves designing AI-powered travel shopping experiences from opportunity framing and interaction models through execution, launch, and iteration. The designer will work across conversational, visual, and multimodal interfaces; collaborate with Product, Engineering, Data Science, Research, and Content Design; and use prototypes, experiments, AI outputs, research, analytics, and customer feedback to learn and improve. The role also contributes design patterns and best practices, supports fellow designers through critiques and mentoring, and champions accessibility, inclusion, and responsible AI design. Success means creating reliable experiences that help travelers understand recommendations and make confident decisions; delivering polished, scalable interaction and visual design; bringing cross-functional teams into alignment around complex problems; and exploring AI opportunities with a focus on meaningful customer value. The role is offered in Austin, Los Angeles, San Jose, San Francisco, Seattle, and New York, with other Expedia Group locations open for discussion. Compensation varies by location. The listed cash ranges are $161,000–$225,500 in Chicago; $173,000–$242,500 in Seattle and Austin; and $187,000–$261,500 in New York, San Jose, and San Francisco. The posting also describes potential performance-based increases to higher range maximums. Expedia Group offers medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and IATAN membership.

Requirements

Bachelor’s degree in Design, Human-Computer Interaction, User Experience, or a related field, or equivalent practical experience.
At least 5 years of professional experience in product design, UX design, interaction design, or a related discipline.
Portfolio demonstrating shipped digital products and strong interaction design, visual design, and customer-centered problem-solving foundations.
Expertise in at least one core design discipline—interaction design or visual design—and demonstrated strength in complementary areas such as prototyping, research, facilitation, information architecture, content strategy, or UX writing.
Experience designing complex product experiences with Product, Engineering, and cross-functional stakeholders.
Understanding of how AI-powered experiences should communicate confidence, uncertainty, recommendations, limitations, and failure states.
Ability to simplify ambiguity and articulate design rationale to audiences ranging from engineers to senior leaders.
Proficiency with Figma and experience contributing to shared design systems and scalable component libraries.

Nice To Haves

Experience shipping AI-powered products, including conversational, recommendation, generative, voice, or multimodal experiences.
Experience designing for trust, transparency, explainability, and human oversight in AI-assisted experiences.
Hands-on experience prototyping with AI tools, working directly with model outputs, or building interactive concepts using LLMs or generative AI systems.
Motion design experience communicating system state, AI reasoning, progress, transitions, and feedback loops.
Experience in travel, ecommerce, marketplaces, fintech, or other high-consideration decision-making contexts.
Familiarity with experimentation frameworks, behavioral analytics, and data-informed product design practices.

Responsibilities

Own end-to-end design of AI-powered shopping experiences, from opportunity framing and interaction models through detailed execution, launch, and iteration.
Translate complex AI capabilities into intuitive, transparent, and understandable experiences that help travelers make confident decisions while maintaining control.
Design cohesive conversational, visual, and multimodal interfaces that support different traveler needs and decision-making styles.
Collaborate with Product Managers, Engineers, Data Scientists, Researchers, and Content Designers to shape how AI capabilities are introduced and experienced in Expedia Group products.
Influence product direction by balancing traveler needs, business outcomes, and technical opportunities, while accounting for AI system limitations.
Identify opportunities where AI can improve the traveler experience rather than add complexity.
Create prototypes, experiments, and tangible design artifacts to accelerate learning and decision-making.
Work directly with AI outputs and evolving technologies to evaluate interaction patterns, identify edge cases, and find opportunities for improvement.
Use research, analytics, experimentation, and customer feedback to refine experiences and influence roadmap priorities.
Contribute patterns, frameworks, and best practices for designing AI-powered experiences.
Participate in design critiques and reviews and mentor fellow designers to improve work quality and consistency.
Champion accessibility, inclusion, and responsible AI design principles throughout product development.