Senior Product Designer - AI Experiences

Expedia•San Jose, CA

3d•$161,000 - $299,000

About The Position

Expedia Group’s Product & Technology organization builds end-to-end products for travelers, partners, and the company. The AI Experiences team is shaping travel shopping experiences that help travelers discover options, make informed decisions, and plan trips with confidence. The Senior Product Designer will define how millions of travelers interact with AI throughout their shopping journey, turning evolving AI capabilities into intuitive, transparent, trustworthy experiences. This is a hands-on role involving ambiguity, emerging technology, and globally scaled products. The designer owns AI-powered shopping experiences from opportunity framing and interaction models through execution, launch, and iteration. They design conversational, visual, and multimodal interfaces; collaborate across product, engineering, data science, research, and content; and use prototypes, real AI outputs, research, analytics, experiments, and customer feedback to develop and refine solutions. They also help advance design patterns and practices, mentor and critique with other designers, and champion accessibility, inclusion, and responsible AI design. Success means delivering polished, scalable solutions that build traveler trust, clarify complex problems, align cross-functional teams, and explore AI opportunities with a focus on meaningful customer value. The role is offered at listed locations including Austin, Los Angeles, San Jose, San Francisco, Seattle, and New York, with other Expedia Group locations open for discussion. Total cash ranges vary by location: Seattle and Austin $173,000–$242,500, with potential increases up to $277,000; New York, San Jose, and San Francisco $187,000–$261,500, with potential increases up to $299,000; and Chicago $161,000–$225,500, with potential increases up to $257,500. Starting pay depends on factors including location, budget, knowledge, skills, and experience.

Requirements

Bachelor’s degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field, or equivalent practical experience.
At least 5 years of professional experience in product design, UX design, interaction design, or a related discipline.
Portfolio demonstrating shipped digital products and a strong foundation in interaction design, visual design, and customer-centered problem solving.
Expertise in at least one core design discipline—interaction design or visual design—and demonstrated strength in complementary areas such as prototyping, research, facilitation, information architecture, content strategy, or UX writing.
Experience designing complex product experiences in collaboration with Product, Engineering, and cross-functional stakeholders.
Understanding of how AI-powered experiences should communicate confidence, uncertainty, recommendations, limitations, and failure states.
Ability to simplify ambiguity and articulate design rationale to audiences ranging from engineers to senior leaders.
Proficiency with Figma and experience contributing to shared design systems and scalable component libraries.

Nice To Haves

Experience shipping AI-powered products, including conversational, recommendation, generative, voice, or multimodal experiences.
Demonstrated experience designing for trust, transparency, explainability, and human oversight in AI-assisted experiences.
Hands-on experience prototyping with AI tools, working directly with model outputs, or building interactive concepts using LLMs or generative AI systems.
Motion design experience communicating system state, AI reasoning, progress, transitions, and feedback loops.
Experience working on travel, ecommerce, marketplace, fintech, or other high-consideration decision-making experiences.
Familiarity with experimentation frameworks, behavioral analytics, and data-informed product design practices.

Responsibilities

Own end-to-end design of AI-powered travel shopping experiences, from opportunity framing and interaction models through detailed execution, launch, and iteration.
Translate complex AI capabilities into intuitive, transparent experiences that help travelers make confident decisions while retaining a sense of control.
Design cohesive conversational, visual, and multimodal interfaces for different traveler needs and decision-making styles.
Collaborate with Product Managers, Engineers, Data Scientists, Researchers, and Content Designers on how AI capabilities are introduced in Expedia Group products.
Influence product direction by balancing traveler needs, business outcomes, and technical opportunities while accounting for AI system limitations.
Identify opportunities where AI can improve the traveler experience rather than add unnecessary complexity.
Create prototypes, experiments, and design artifacts to accelerate learning and decision-making.
Work with real AI outputs and evolving technologies to evaluate interaction patterns, identify edge cases, and find opportunities for improvement.
Use research, analytics, experimentation, and customer feedback to refine experiences and influence roadmap priorities.
Contribute design patterns, frameworks, and best practices for AI-powered experiences.
Participate in design critiques and reviews and mentor fellow designers to improve work quality and consistency.
Champion accessibility, inclusion, and responsible AI design principles throughout product development.