Senior Director, Product Management, Debit Customer Experiences

Capital One • McLean, VA

2d • $245,100 - $335,700

About The Position

This role supports Debit Customer Experiences in Capital One’s Retail Bank Product Space. The Senior Director will focus on creating a winning debit customer experience across the customer journey, from card activation through increased engagement and retaining customer spend. The role requires prioritizing effectively, understanding business drivers and context, partnering closely with Design on user experience and customer-needs research, and collaborating with technology teams to ensure well-managed delivery.

Capital One Product Management emphasizes five areas: human-centered product development that reimagines solutions around customer needs; business focus on outcomes, leverage, and execution; technology-driven innovation and resilience; integrated problem solving that addresses complex issues and mitigates product risks; and transformational leadership that aligns cross-functional teams around customer problems.

Requirements

• Bachelor’s degree in any field.
• At least 7 years of Product Management experience.
• At least 3 years of people management experience.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.
• Experience at a Fintech or Big Tech corporation.
• At least 4 years of people management experience.

Responsibilities

• Create a strong debit customer experience across the customer journey, from card activation to engagement and retained spend.
• Prioritize product opportunities and work with teams to understand business drivers and context.
• Partner with Design on user experience and customer-needs research.
• Work with technology teams to support well-managed product delivery.
• Lead cross-functional teams to solve customer problems and drive organizational alignment.
• Translate customer needs, business goals, and technology opportunities into product solutions.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior