Senior Director, Product Management, Debit Customer Experiences

Capital One • McLean, VA

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About The Position

Capital One is seeking a Senior Director of Product Management to support Debit Customer Experiences in the Retail Bank Product Space. The role focuses on creating a strong debit customer experience throughout the customer journey, from card activation and increasing engagement to retaining customer spend. The successful candidate will prioritize effectively, understand business drivers and context, collaborate with Design on user experience and customer-needs research, and work with technology teams to deliver products effectively.

The position is grounded in Capital One’s Product Framework: Human Centered (understanding customer needs to innovate product solutions), Business Focused (delivering outcomes through leverage and execution), Technology Driven (using technology to create innovative and resilient solutions), Integrated Problem Solving (resolving complex problems while mitigating product risks), and Transformational Leadership (leading cross-functional teams and aligning the organization).

The role requires a bachelor’s degree and product management and people management experience. Compensation varies by location, and the role is eligible for performance-based incentive compensation. Capital One offers a comprehensive benefits package supporting health, financial, and other aspects of well-being; eligibility varies by employment status and management level.

Requirements

• Bachelor’s degree in any field.
• At least 7 years of Product Management experience.
• At least 3 years of people management experience.
• Strong product management skills, including prioritization and collaboration with business, Design, and technology teams.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.
• Experience in Fintech or Big Tech corporations.
• At least 4 years of people management experience.

Responsibilities

• Create and improve debit customer experiences across the customer journey, including card activation, customer engagement, and retaining customer spend.
• Prioritize product opportunities and work with teams to understand business drivers and context.
• Partner with Design on user experience and customer-needs research.
• Collaborate with technology teams to support well-managed product delivery.
• Lead cross-functional teams to solve customer problems and drive organizational alignment.
• Deliver customer and business outcomes while addressing product risks.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior