Senior Product Designer

Mobi.AI•Somerville, MA

20h•Hybrid

About The Position

Mobi is hiring a Senior Product Designer to design experiences that help travel brands turn traveler intent into bookings across brand websites and apps, messaging and voice, and AI assistants such as ChatGPT and Claude. The role has end-to-end ownership of design for Mobi’s agentic commerce platform and works directly with leading travel brands and the teams responsible for their traveler experiences. The designer will lead customer discovery, interviews, workshops, and usability sessions; turn advanced AI capabilities into trusted products; and design conversational experiences, brand-team governance tools, and configurable white-label products. The role also establishes and evolves Mobi’s design system, patterns, and design practices, and partners with product, engineering, support, sales, and customer success. The position may be full-time in the office or hybrid.

Requirements

At least 6 years of product design experience, including end-to-end ownership of B2B2C or enterprise products.
A track record of taking products from zero to one and launching products that operated and made an impact.
Experience designing agentic interfaces, such as conversational chat or voice experiences that help people accomplish tasks.
Hands-on experience working directly with customers and their design and brand teams to understand brand standards and apply them to conversational and AI experiences.
A scrappy, resourceful approach and ability to reach good solutions quickly with limited time and resources.
Strength in interaction design, visual design, and prototyping, with fluency in AI design tools and Figma.
Clear communication skills and confidence leading design decisions with limited oversight.

Nice To Haves

Consulting, agency, or other client-facing experience.
Experience at a startup or in a customer-facing role at a larger company.
Experience in travel, hospitality, airlines, cruise, or tours and activities.
Experience building or scaling a design system at an early-stage company.

Responsibilities

Own end-to-end design across Mobi’s agentic commerce platform, from early concepts through shipped products.
Lead discovery, interviews, workshops, and usability sessions with travel brands, and bring findings into the product roadmap.
Design conversational experiences across websites, apps, messaging, voice, and branded apps inside ChatGPT and Claude.
Design choice and confirmation moments that keep travelers in control, as well as handoffs to human agents.
Design tools that let brand teams set rules, compare AI-generated content with its sources, approve changes, and publish across channels.
Create configurable, white-label experiences that reflect each customer’s brand voice, policies, and systems.
Develop sketches and high-fidelity prototypes quickly, then iterate using data and customer feedback after launch.
Establish and evolve Mobi’s design system, design patterns, and design practices as the team grows.
Partner with product managers and engineers, and support sales and customer success with demos, pitches, and onboarding.

Benefits

Competitive base salary and annual company bonus.
Comprehensive medical, dental, and vision insurance for employees and their families, mostly covered by the company.
Company-paid disability and life insurance.
Optional pet insurance and identity theft protection.
Paid parental leave for all types of parents and families.
Equity ownership in the company.
401(k) plan.
Unlimited paid time off, plus a $1,000 bonus for taking five consecutive days off.
Flexibility to work anywhere in the world for one month a year.
Tuition reimbursement.
Cell phone and transportation reimbursement.
Daily lunch from local restaurants.
Office amenities including a full kitchen, massage chairs, and live plants.