Senior Product Designer

Housecall Pro

3d•$128,000 - $145,000•Remote

About The Position

As a Senior Product Designer I on Housecall Pro’s Enterprise design team, you lead design direction for key product initiatives focused on enterprise and franchise partners. You combine creative expertise, user-centered thinking, and knowledge of AI capabilities to deliver elegant, scalable, and accessible experiences. You collaborate across product, engineering, and research to align products with user needs and business goals, and contribute to the evolution of the design system, processes, and team culture. The Enterprise team designs for franchise and multi-location brands, from parent organizations to Pros at individual locations. The role works in a fast-moving, AI-accelerated development cycle alongside larger engineering squads. It calls for strong customer research skills, comfort navigating ambiguity, and the ability to balance strategic thinking with hands-on execution. The designer uses AI thoughtfully to improve their practice and deliver better experiences for customers. Housecall Pro builds tools to help home service professionals manage and grow their businesses. The company supports more than 50,000 businesses and has over 2,000 teammates across the globe. The role is open to candidates in locations not specified in the posting and offers a salary range of $128,000–$145,000 plus equity.

Requirements

At least 6 years of experience in product design, UX/UI design, or a related field.
A strong portfolio demonstrating experience designing complex digital products across platforms.
Proficiency with modern design and prototyping tools, such as Figma, Claude Code, and AI prototyping tools.
Experience working with and evolving design systems at scale.
Deep understanding of user-centered design, accessibility, and interaction design best practices.
Experience collaborating in agile product teams.
Demonstrated ability to use AI tools to improve workflows, streamline execution, or enhance outputs.
Experience designing enterprise, B2B, multi-location, or franchise products.
Experience working in AI-accelerated development cycles with larger engineering squads.
Bachelor’s degree in design, HCI, or a related field, or equivalent work experience.

Nice To Haves

Strong leadership and collaboration skills with a growth mindset.
Excellent communication and storytelling skills to advocate for design.
High emotional intelligence and a passion for supporting others.
Ability to navigate ambiguity and balance strategic thinking with tactical execution.
Ability to build strong cross-functional relationships across enterprise teams and domain squads.
Curiosity about how people think, behave, and interact with technology.
A multidimensional background with broad cross-functional interests or specialized mastery.
Resilience and ability to learn from scratch and thrive in ambiguity.

Responsibilities

Design scalable solutions for enterprise and franchise customers, partnering with domain squads such as estimates, scheduling, and payments to align enterprise needs with core product direction.
Translate product strategy into user-centered design solutions through wireframes, prototypes, and high-fidelity visuals.
Collaborate with product managers, engineers, and stakeholders to define problems, explore solutions, and ship high-quality experiences.
Conduct and synthesize user research and usability testing to validate decisions and uncover insights.
Evaluate whether AI genuinely adds value for customers, and apply that judgment throughout discovery, prioritization, and design.
Design AI-assisted experiences that account for error states, confidence signals, transparency, and feedback loops, while maintaining a clear quality bar.
Improve design processes, tools, and team rituals.
Balance user needs and business goals when prioritizing design work.
Present and communicate design decisions to cross-functional partners and leadership.
Foster collaboration, feedback, and inclusivity within the design team.