Senior Product Designer

Pelago•New York, NY

10d•$180,000 - $195,000

About The Position

Pelago is seeking a Senior Product Designer to join its Product team and shape member experiences across Sona, its voice-first clinical AI, and the Pelago app. The role focuses on how AI works alongside Pelago’s human care team, designing experiences across voice, mobile, and transitions between AI-powered support and clinician-led care. The designer will own key parts of the end-to-end member journey, from initial engagement and assessment through ongoing care, helping make behavioral healthcare more accessible, personalized, and supportive. The designer will partner with Product, Engineering, Clinical, and Growth teams to translate complex member needs into simple, effective experiences. The role offers the opportunity to influence design principles and interaction patterns for AI-supported care at Pelago. The position is full-time and includes an incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. The US base pay range is $180,000–$195,000.

Requirements

At least 6 years of product design experience.
A strong portfolio demonstrating end-to-end ownership of digital products, from identifying user problems through delivering high-quality solutions.
Strong expertise in user experience, interaction design, and visual design, including simplifying complex workflows into intuitive interfaces.
Experience designing and shipping consumer-facing digital products, ideally across mobile and web.
A foundation in user-centered design and research methodologies, including discovery, prototyping, usability testing, and incorporating feedback into product decisions.
Advanced proficiency in Figma, including interactive prototyping, design systems, and collaboration with engineering teams.
Familiarity with modern AI tools and interest in using them to accelerate design exploration, prototyping, and iteration.
Strong product thinking and ability to balance user needs, business goals, technical considerations, and measurable outcomes.
Excellent communication and collaboration skills, including articulating design decisions and working effectively with Product, Engineering, and other cross-functional partners.
Comfort navigating ambiguity, taking ownership, and iterating quickly in a collaborative, fast-moving product environment.

Nice To Haves

Experience designing AI-powered products, conversational interfaces, voice experiences, or other emerging interaction patterns.
Experience in healthcare, behavioral health, digital health, or another industry involving sensitive user journeys and high levels of trust.
Experience with products supporting complex decision-making, personalized experiences, or interactions between digital services and human experts.
Familiarity with AI prototyping tools or experience experimenting with large language models to explore product concepts and interaction patterns.

Responsibilities

Own end-to-end product design for key member experiences across Sona and the Pelago app, from discovery and problem definition through prototyping, launch, and iteration.
Design intuitive experiences across conversational AI, voice, and mobile for assessment, care matching, and ongoing support.
Translate complex clinical and technical workflows into clear, accessible, human-centered experiences that build member confidence and trust.
Partner with Product, Engineering, and Clinical teams on interactions between AI and human care, including clear communication, member choice, and clinician handoffs.
Lead design discovery and user research, including interviews, usability testing, and rapid experimentation.
Create user flows, wireframes, prototypes, and polished interface designs using Figma and modern AI-assisted design tools.
Collaborate with engineers to implement designs while balancing user experience, technical feasibility, and product goals.
Use qualitative insights, product analytics, and member feedback to evaluate and continuously improve experiences.
Contribute to Pelago’s design system and interaction patterns to create consistent, accessible platform experiences.
Work with Growth and Product partners to improve member journeys, including enrollment, activation, engagement, and retention.