Senior Product Designer

College Board•Remote - Virginia, VA

8d•$98,000 - $134,000•Remote

About The Position

College Board is hiring a Senior Product Designer for its Technology – Core Assessment Platform, Onboard team. The team designs experiences that welcome institutions, educators, and learners to College Board’s digital products and help them reach their first moment of value. Its work spans identity, provisioning, and activation, aiming to make complex setup processes clear, confident, inclusive, and easy to complete. As the team’s first dedicated designer, you will facilitate product discovery, shape design strategy, and guide onboarding and activation solutions from concept through delivery. You will work closely with product owners and managers, engineers, researchers, design leadership, and other partners to connect research, design, engineering, and College Board’s mission. You will independently own features while seeking feedback and alignment, advocate for users and inclusive design, and balance system-level thinking with hands-on execution. The role covers early discovery, end-to-end product design, research and usability testing, accessibility, and design artifacts that support implementation. You will also contribute to design culture through mentorship, continuous learning, and collaborative practices. This is a full-time remote role; employees near College Board offices may choose a hybrid arrangement, working in the office Tuesday and Wednesday. Occasional business travel is required, with a stated minimum of 3–5 trips per year.

Requirements

Include a portfolio of work in the application; applications without a portfolio link cannot be considered.
Bachelor’s degree in a related field or equivalent years of work experience.
3–7 years of experience in product or service design.
Product design mindset and experience designing complex, content-rich websites and applications.
Strong ability to create and communicate user flows, wireframes, prototypes, and high-fidelity UI designs.
Proficiency in design thinking and human-centered methods, including reframing challenges and translating insights into actionable design direction.
Fluency with design tools such as Figma, Miro, and Dovetail.
Experience with generative and evaluative research methods and facilitation of workshops and co-creation sessions.
Understanding of design systems, responsive design, and accessibility standards, including web and native mobile platforms.
Ability to discuss technical constraints and collaborate with engineers to ensure design feasibility.
Commitment to inclusive, ethical, user-centered design and plain-language content.
Strong collaboration and communication skills and the ability to work effectively across cross-functional teams.
Experience influencing without formal authority, using data and evidence to build alignment and helping partners work through disagreement.
Curiosity, adaptability, self-motivation, and ongoing learning, including interest in generative AI and emerging tools.
Ability to travel at least 3–5 times per year to College Board offices or for College Board business, including visits to client or user sites.
Authorization to work in the United States.
Passion for expanding educational and career opportunities and for mission-driven work.
Willingness to experiment with and adopt AI-driven solutions and independently learn and apply digital tools.
Clear, concise written and verbal communication skills.
Learner’s mindset, receptiveness to diverse perspectives and respectful feedback, and commitment to continuous improvement.
Drive for impact and excellence, including solving complex problems, making data-informed decisions, and prioritizing effectively.
Collaborative and empathetic approach, ability to work across differences, foster trust, and contribute to shared success.

Nice To Haves

Experience designing onboarding, first-run, setup, or account/identity experiences, or demonstrated ability to clarify complex, multi-step flows.
Experience with front-end technologies.

Responsibilities

Apply design thinking to understand new users’ and administrators’ needs, reframe onboarding problems, and create intuitive, scalable setup and activation experiences.
Conduct and synthesize generative, formative, and evaluative research, including user interviews, usability testing, and surveys.
Facilitate workshops and co-creation sessions with institutions, educators, and internal operations teams.
Translate activation funnels, drop-off points, support tickets, and operational metrics into insights that reduce time-to-value.
Influence prioritization and roadmapping by connecting user needs with business goals and College Board’s mission.
Advocate for human-centered and inclusive design and communicate onboarding vision and direction through strategic storytelling.
Partner with product and engineering teams to create production-ready, extensible user flows, sitemaps, wireframes, prototypes, and high-fidelity UI for setup, provisioning, and activation.
Apply and contribute to design systems to maintain consistency across onboarding touchpoints and related products.
Write and test clear, accessible onboarding content, instructions, and error messages using plain language.
Conduct usability and A/B testing to validate design decisions and improve completion and activation rates.
Perform accessibility audits and design responsive, mobile-first experiences for web and native mobile platforms.
Experiment with generative AI tools for ideation, prototyping, and smart onboarding guidance.
Use tools such as Figma, Miro, and Dovetail to design and document work.
Collaborate with the Design Council, product managers, engineers, researchers, leadership, identity and platform partners, and other stakeholders.
Participate in standups, sprint planning, design reviews, critiques, and QA cycles.
Create clear implementation specifications, including edge cases and common onboarding error and empty states.
Present ideas, research findings, and designs clearly and confidently.
Contribute to company-wide design efforts, shared tools, systems, and templates.
Mentor junior designers or peers through pairing and feedback.
Invest in personal development and share emerging tools, trends, and ideas.
Support design education through activities such as lunch-and-learns, critiques, and internal documentation.
Participate in hiring and new-hire onboarding activities.