Senior Product Designer, Search Results

Headway•Seattle, WA

6d•$180,000 - $225,000•Remote

About The Position

Headway's mission is to fix the mental healthcare system by making it accessible to everyone, starting with solving the insurance barrier. They have automated administrative tasks like credentialing, claims, and payment reconciliation. Over 75,000 providers use their software across all 50 states, serving over 1 million patients. Headway is building tools for therapists to manage their practices, reimagining the process of finding a therapist, and investing in platform foundations for scalability. They are a Series D company with over $325M in funding, seeking exceptional individuals to help achieve their mission and make this the most meaningful experience of their careers. This role is part of the Patient Onboarding pod, focusing on the overwhelming aspect of finding a therapist after initial criteria are met: deciding which qualified provider is the right fit. The designer will be responsible for the search results page and provider cards, including result tiering, card content and order, match explanations, and handling scenarios with limited options. The work is fast-paced and measured, with continuous live experiments allowing for rapid feedback on design decisions. The designer will iterate on shipped features for weeks, maintaining a high craft standard. The design team is AI-first, utilizing tools like Claude Code and Cursor for prototyping, ideation, and shipping code improvements, and expects designers to integrate AI into their practice.

Requirements

5-8 Years of experience designing consumer products, with end-to-end ownership of a live surface people use every day.
Portfolio shows mature, shipped craft on something dense and information-heavy.
Iterated on a conversion-critical surface over months and can talk honestly about what failed and what worked.
Comfortable with numbers and skeptical of them: can say what to measure and also what that measure would miss.
Opinions about what to remove. On a page whose core problem is too much choice, restraint is the craft.
Partner with PM and engineering as peers, share work before it is finished, and hold a position under pressure without getting brittle.
AI tools are already part of how you work. Can say where they helped, where they were wrong, and what you overrode.

Nice To Haves

Experience with marketplaces, search, discovery surfaces, or healthcare is a bonus rather than a requirement.

Responsibilities

Own design for the patient search results experience: results tiering, provider cards, match explanations, filters and sort, and the sparse and empty states that can dissuade someone from care.
Design and run sustained experiments on a conversion-critical surface: frame the hypothesis, design the variants, read the results, and decide the next iteration.
Shape how a provider's style and experience get expressed to a patient, partnering with the Ranking team on what signal exists and with the Profiles team on where it leads.
Bring a point of view on what search results should become, and turn it into shippable increments with your PM and EM.
Work directly with research and data to understand why patients hesitate, run research yourself when needed, and design for the patient who genuinely does not know what they want yet.
Raise the craft bar on one of Headway's highest-traffic patient surfaces, and evolve our design system where it does not yet meet our needs.
Prototype in code and AI tools so the team can react to something real instead of a static mock.

Benefits

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development