Senior Process Manager, Product Information
About The Position
The Senior Process Manager, Product Information, manages the design, governance, deployment, adoption, and continuous improvement of assigned product information processes. Working within the global process strategy and governance framework established by the Business Process & Adoption leadership team, the role translates direction into practical standards, requirements, deployment plans, controls, and performance improvements. The scope includes raw materials, SKUs, and other item categories across the product lifecycle, with an emphasis on streamlined, reliable data creation and maintenance supported by people, process, and technology. This position is based at Sherwin-Williams Global Headquarters in Cleveland, Ohio; it is not remote or hybrid and requires up to 10% travel. The role involves access to confidential financial information, so the Company has determined a criminal-history review is necessary to protect its business, operations, reputation, clients, and potential investments. The position is eligible for performance-based bonus, commissions, and long-term incentive compensation awards, subject to the terms of the applicable Company plans.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
- Bachelor's degree in business, engineering, supply chain, or information systems.
- At least 8 years of experience in process management, business transformation, product or master data, or deployment.
- Experience supporting enterprise system implementations, such as ERP, product data, master data, or comparable platforms.
- Experience leading cross-functional workstreams, facilitating decisions, and delivering results through influence.
- Experience using measures and structured problem-solving methods to improve business processes.
Nice To Haves
- Experience working across global or multi-division environments.
- Lean, Six Sigma, or equivalent continuous-improvement training or certification.
- Experience with process modeling, data analytics, governance, or process-mining tools.
- Change-management training or equivalent practical experience.
- Experience with raw material, SKU, item, product lifecycle, or master-data processes.
Responsibilities
- Manage assigned end-to-end product information processes in alignment with global strategy, standards, policies, and controls.
- Document and maintain process designs, roles, decision rights, procedures, and governance requirements.
- Identify process gaps and recommend changes to improve standardization, scalability, compliance, and business outcomes.
- Coordinate review and approval of process changes through established governance forums.
- Lead business process workstreams through design validation, system testing, user acceptance testing, go-live readiness, stabilization, and transition to ongoing support.
- Develop and track readiness plans, business sign-offs, process documentation, and deployment dependencies.
- Partner with technology and project teams to ensure system configuration supports approved process requirements.
- Escalate unresolved risks, decisions, and cross-functional dependencies to process leadership.
- Coordinate adoption activities with business adoption, change, communication, and training partners.
- Engage regional and functional stakeholders to validate impacts, prepare users, and support adoption of new processes and digital solutions.
- Monitor adoption, user feedback, and post-go-live stabilization issues, and coordinate corrective actions.
- Help demonstrate business value through measurable adoption and performance results.
- Develop, maintain, and monitor process measures, service expectations, controls, and reporting with business and data teams.
- Analyze performance trends and non-conformance, conduct root cause analysis, and lead corrective or preventive actions.
- Use data, benchmarking, process modeling, and process mining where available to identify improvement opportunities.
- Maintain an improvement backlog and support prioritization based on business value, risk, effort, and customer impact.
- Facilitate alignment across business, technology, finance, operations, digital, and data teams.
- Translate business needs into clear process and system requirements and resolve day-to-day design or execution issues.
- Serve as a primary contact for assigned product information processes and connect business users with solution and support teams.
- Prepare concise status, risk, decision, and outcome updates for process leadership and governance forums.
- Plan and track assigned transformation initiatives, deliverables, milestones, risks, issues, and dependencies.
- Lead cross-functional teams and subject matter experts through workshops, process design, testing, deployment, and improvement activities.
- Coach team members and business partners on process standards, tools, and ways of working.
- Contribute to a culture of accountability, collaboration, continuous improvement, and customer focus.
Benefits
- Eligible for performance-based bonus, commissions, and long-term incentive compensation awards, subject to applicable Company plans.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
