Product Information Specialist

Plumbing Products Group•Irving, TX

12d•Hybrid

About The Position

The Product Information Specialist is responsible for the accurate and timely creation, maintenance, and management of product and item information within the company's ERP system. This role serves as the primary coordinator for item setup and product data, working closely with Engineering, Product Management, Sourcing, Supply Chain, Quality, Sales, Finance, and other functions. The Product Information Specialist ensures that new and existing items have complete, accurate, and consistent information before being released for use. This position also identifies data issues, coordinates resolution across functions, and continuously looks for opportunities to improve the item setup process and overall product data integrity.

Requirements

2+ years of experience in product information, item master/data management, ERP administration, engineering support, supply chain, or a related field.
Hands-on experience with an ERP system, maintaining item or product master data.
Strong attention to detail and ability to identify discrepancies and data quality issues.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills.
Proficiency with Microsoft Excel and Microsoft Office.
Ability to work effectively with multiple departments and levels of the organization.

Nice To Haves

Experience with Oracle ERP.
Experience in a manufacturing, plumbing, hardware, building products, or consumer products environment.
Experience with ERP item setup, product lifecycle management (such as Arena), or product information management systems.
Familiarity with bills of material, routings, product specifications, packaging configurations, or engineering change processes.
Experience supporting new product introductions or product lifecycle changes.
Experience with ERP reporting, data analysis, or data cleanup projects.
Experience with Power Automate, SharePoint, Microsoft Forms, or similar workflow automation tools.

Responsibilities

Own the end-to-end process for creating and maintaining item master records in the ERP system.
Process item setup requests submitted through the request system, from submission through ERP activation.
Create new items and ensure all required information is complete and accurate prior to activation.
Maintain existing item information as products, suppliers, packaging, specifications, or other attributes change.
Manage item status changes, including new, active, discontinued, obsolete, and replacement items.
Maintain product attributes, units of measure, dimensions, weights, packaging configurations, classifications, and other required ERP information.
Ensure item information is consistent with approved engineering and product documentation.
Maintain appropriate documentation and records supporting item creation and changes.
Serve as the primary resource for item master and product information questions.
Review item requests for completeness, accuracy, and consistency.
Identify duplicate, incomplete, or conflicting information and coordinate resolution with the appropriate functional teams.
Conduct periodic audits of product and item data and assist with data cleanup initiatives.
Help establish and maintain standards for product information and item setup.
Partner with Engineering, Product Management, Sourcing, Supply Chain, Quality, Customer Service, Sales, Finance, and Distribution to obtain and validate required information.
Coordinate item setup from initial request through ERP activation.
Follow up with stakeholders when information is missing, unclear, or inconsistent.
Communicate status, issues, and required actions to stakeholders.
Support new product introductions, product changes, sourcing changes, packaging changes, and SKU rationalization initiatives.
Maintain and improve procedures and workflows for item creation and maintenance.
Identify opportunities to reduce item setup time, eliminate errors, and improve data quality.
Track and report on item setup activity, turnaround times, data issues, and backlog.
Participate in ERP enhancements, system implementations, data migrations, and other product-data-related projects.
Recommend process improvements that make product information easier to manage and more reliable across the organization.