Senior Process Improvement Manager

Centene Corporation • Remote-MO, MO

8d • $87,700 - $157,800 • Remote

About The Position

The Senior Process Improvement Manager identifies, facilitates, and leads enterprise-wide process improvement activities using Lean and Six Sigma methodologies to design and improve processes that support business infrastructure and performance. This is a fully remote position that can be located anywhere in the United States.

The role leads process improvement, future-state design, and operating-model transformation for Duals Care Management and D-SNP priorities across market and enterprise clinical operations. It assesses variation among markets, health plans, products, platforms, and Care Management delivery models, and helps determine which practices should be enterprise-standard, configurable, or market-owned. The manager works hands-on with frontline teams, market leaders, business owners, clinical leaders, and executives, rather than serving primarily in project or program support.

The position translates strategic, regulatory, contractual, product, and market requirements into practical Care Management processes and scalable future-state workflows, capabilities, roles, handoffs, decision rights, controls, governance, and performance measures. It partners across clinical operations and numerous enterprise functions to develop business, workflow, data, and platform capability requirements, scale successful practices, and validate sustained improvements.

Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship. Sponsorship is not available for this opportunity.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• At least 6 years of Lean, Six Sigma, or related process improvement experience.
• Previous working knowledge of process mapping and design, statistical applications, and project management software.
• Ability to influence without direct authority in complex, matrixed organizations.
• Strong business acumen, analytical thinking, organization, and executive-ready communication skills.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

• MBA or MHA.
• Process improvement experience in the healthcare industry.
• Strong process improvement and operating-model design experience in complex, matrixed healthcare environments, ideally Medicare and Medicaid Duals, D-SNP Care Management, integrated care, market operations, healthcare quality, regulatory, or medical-cost transformation.
• Prior Duals or D-SNP experience; preferred but not required for candidates with strong healthcare process improvement, learning agility, and operating-model design experience.
• Experience evaluating variation across markets, platforms, products, health plans, or business units; distinguishing required variation from unnecessary inconsistency; and translating findings into scalable operating models.
• Experience designing future-state capabilities requiring coordination across clinical operations, product, technology, data, quality, and market teams.
• Capability in current-state assessment, process mapping, root cause analysis, Kaizen and improvement-event design, value stream mapping, future-state design, workflow redesign, stakeholder facilitation, adoption planning, measurable benefit validation, and structured problem solving.
• LEAN/Six Sigma Black Belt or Master Black Belt certification.

Responsibilities

• Lead process improvement, future-state design, and operating-model transformation for Duals Care Management and D-SNP priorities across market and enterprise clinical operations.
• Apply Lean, Six Sigma, root cause analysis, Kaizen, value stream mapping, structured problem solving, and current-state/future-state design to identify operational problems, reduce unnecessary variation, and develop sustainable solutions.
• Assess differences across markets, health plans, products, platforms, and Care Management delivery models, and help determine what should be enterprise-standard, product- or platform-configurable, or market-owned.
• Conduct process observations, analyze operational data, synthesize findings, and facilitate working sessions that drive decisions and actionable solutions.
• Design scalable future-state workflows, capabilities, roles, handoffs, decision rights, controls, governance, and performance measures that enable D-SNP Care Management strategies.
• Translate future-state operating models into business, workflow, data, and platform capability requirements in partnership with technology and operational teams.
• Convert strategic, regulatory, contractual, product, and market requirements into practical Care Management processes.
• Partner with Duals Care Management, market clinical operations, Medicare and Medicaid product teams, Behavioral Health, Pharmacy, quality, technology, data and analytics, compliance, community resources, member-support functions, and other enterprise teams.
• Help scale successful market- or platform-specific practices into repeatable enterprise capabilities while preserving required market, product, platform, and regulatory flexibility.
• Define operational, quality, member-experience, adoption, financial, and sustainability measures; establish monitoring and control mechanisms; and validate sustained improvement after implementations.
• Serve as a hands-on transformation partner to frontline teams, market leaders, business owners, clinical leaders, and executives.

Benefits

• Comprehensive benefits package.
• Competitive pay.
• Health insurance.
• 401K plan.
• Stock purchase plans.
• Tuition reimbursement.
• Paid time off and holidays.
• Flexible approach to work, including remote, hybrid, field, or office work schedules.
• Additional forms of incentives may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior