Senior Practice Assistant, Cardiovascular

Mass General Brigham•Boston, MA

18h•Hybrid

About The Position

The Senior Practice Assistant supports practice operations for the Cardiovascular team at Massachusetts General Hospital. This advanced administrative role supports patients, providers, and clinical staff through scheduling, registration, billing, patient communications, and other complex administrative work. The position works with minimal supervision and serves as a knowledgeable resource for fellow Practice Assistants, including providing system assistance and training and functional guidance to colleagues. The role also partners with the Supervisor to help oversee daily practice activities and contributes to efficient operations and a positive patient experience.

Requirements

High school diploma or equivalent.
3–5 years of office experience.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including composing, editing, and proofreading professional correspondence and documents.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
Strong organizational, multitasking, and time management skills, with the ability to manage competing priorities.
Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.

Responsibilities

Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and handle routine and complex administrative requests.
Process patient billing forms, maintain documentation, and scan records into electronic medical records.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Perform complex administrative functions, including surgical scheduling and provider schedule changes or blocking as needed.
Provide functional guidance to Office and Practice Assistants and partner with the Supervisor to help oversee daily practice activities.
Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
Collect co-payments when required and support patient registration and billing processes.
Support daily office operations by managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to support efficient operations and a positive patient experience.