Senior Practice Assistant, Cardiovascular

Mass General Brigham•Boston, MA

2d•$19 - $28•Hybrid

About The Position

Massachusetts General Hospital is seeking an experienced, organized, and patient-focused Senior Practice Assistant to support the Cardiovascular team. In this advanced administrative role, the employee helps ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a specialized cardiovascular care setting. The position works with minimal supervision and applies expertise in scheduling, registration, billing, and complex administrative functions, while serving as a knowledgeable resource for fellow Practice Assistants. The role includes coordinating patient appointments and check-in/check-out, handling patient calls and inquiries, processing billing forms, maintaining and scanning records into electronic medical records, and supporting patient communications and follow-up. The Senior Practice Assistant serves as a Super User for scheduling, registration, and billing systems, performs complex functions such as surgical scheduling and provider schedule changes or blocking, and provides functional guidance to colleagues. In partnership with the Supervisor, the role also helps oversee daily practice activities and supports efficient workflows and a positive patient experience. This is a hybrid position at 125 Nashua Street, with a Monday–Friday day shift and 40 scheduled hours per week. The hourly pay range is $19.37–$27.71. The position is a regular employee role.

Requirements

High school diploma or equivalent required.
3–5 years of office experience required.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
Strong organizational, multitasking, and time management skills, with the ability to manage competing priorities.
Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.

Responsibilities

Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and handle routine and complex administrative requests appropriately.
Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Perform complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as needed.
Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily practice activities.
Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
Collect co-payments when required and support patient registration and billing processes.
Support daily office operations by managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.