Senior POS Test Engineer (Client Facing)

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking a Senior Software Test Engineer to support enterprise retail and POS solutions. This is a senior role that requires strong technical judgment, customer-facing communication, and the ability to lead quality efforts across complex environments. This role will lead customer-facing QA activities for assigned programs, including test strategy, customer lab validation, issue triage, defect quality, release readiness, and deployment support. The ideal candidate can work directly with customers and internal stakeholders, diagnose complex issues across software, configuration, integrations, hardware, and environments, and translate ambiguous problems into clear, actionable test plans. The role is expected to raise the quality bar by establishing clear standards, creating reusable test assets and handoff guidance, and enabling distributed QA teams to execute consistently across geographies.

Requirements

8+ years of software testing experience, including 5+ years in POS or enterprise transaction systems.
Extensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness.
Strong troubleshooting and analytical skills with the ability to diagnose complex issues across software, configuration, integration, hardware, data, and environments.
Experience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis.
Proven ability to lead QA activities across cross-functional and distributed teams without direct authority.
Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
Strong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, or expected behavior issues.
Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence decisions in complex situations.

Nice To Haves

Knowledge of POS peripherals, payment processing, loyalty, promotions, retail workflows, and enterprise store operations.
Familiarity with cloud technologies, CI/CD pipelines, microservices architectures, and modern release practices.
Experience working with globally distributed QA teams.
Experience defining QA playbooks, reusable assets, release readiness templates, or customer certification processes.
Experience supporting enterprise customer escalations, go-live readiness, and complex deployment programs.
Experience with test management tools, defect tracking systems, and quality metrics reporting.

Responsibilities

Lead end-to-end QA activities for enterprise POS solutions, including functional, integration, regression, upgrade, and UAT testing, as well as test strategy, scope, risks, dependencies, and go/no-go readiness recommendations.
Serve as the primary QA contact for customer programs, managing customer testing, lab validation, deployment readiness, issue triage, and stakeholder alignment across internal and customer teams.
Translate customer workflows, business requirements, and deployment risks into actionable test plans, validation strategies, and readiness assessments.
Troubleshoot and diagnose complex issues across software, configuration, integration, data, hardware, and environments using logs, APIs, databases, system configurations, and POS device behavior.
Validate customer-reported issues and ensure defects are actionable by confirming reproducibility, expected behavior, configuration context, logs, test evidence, and business impact before Development engagement.
Establish and maintain parity between customer and internal lab environments, including POS devices and system configurations.
Define and uphold QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, RCA, and customer acceptance.
Create and review test plans, execution guidance, readiness assessments, and handoff packages to enable consistent execution across distributed QA teams.
Drive defect prevention, RCA, and continuous quality improvements based on defect trends, test evidence, and customer feedback.
Communicate test progress, risks, issues, and readiness clearly to technical and non-technical stakeholders.