Senior Client Facing Marketing Strategist
About The Position
The SMB Team is the fastest-growing digital marketing and coaching business for attorneys nationwide and we are looking for a Client Facing Marketing Strategist to join our team. This role involves managing an assigned portfolio of VIP accounts, overseeing client services to ensure they are performing well, on-time, and implemented to the clients’ needs. You will work with clients and their staff to make strategy decisions, identify areas where services are lacking and offer solutions, and coordinate monthly reporting calls. Over-communication with clients regarding work performed and results achieved is essential. The company culture is fast-paced, and the job description may change, but the rewards of accomplishment are amazing. SMB Team is a rapidly-growing marketing agency and coaching business for lawyers, known for its significant year-over-year growth and its position as a top brand in the legal industry. The company has three parts: an Educational Brand focused on being the premier source of education for lawyers, Marketing Services offering a full suite of digital marketing solutions, and Coaching Services providing a comprehensive coaching program for attorneys.
Requirements
- 7+ years of experience working at a digital marketing agency.
- Experience working with Law Firm clients is a must.
- A deep understanding of digital marketing services and strategies for the legal industry.
- Experience managing multiple clients at once.
- Excellent written and verbal communication skills. We don’t expect you to be the next great novelist or public speaker, but we do expect you to be able to effectively communicate information that may not be familiar to our clients.
- MUST have strong interpersonal skills. We are looking for individuals who can build great relationships with our clients.
- A keen eye for detail that zealously looks for any areas of improvement in your communications, the client’s results, and our processes.
- Solid organization skills so that you can effectively manage your daily, weekly, and monthly to-do list.
- Proactive and resourceful in all aspects of your role.
- Be able to work well in a fast-paced environment and adapt to frequent changes.
Nice To Haves
- Experience working with Person Injury Law Firm Clients highly preferred.
Responsibilities
- Manage an assigned portfolio of VIP accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs.
- Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clients’ requests if it won’t actually get them the results they are looking for, we are the experts!)
- Work with our internal services teams to strategize for the clients’ needs.
- Identify areas where the clients’ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers.
- Coordinate and execute monthly reporting calls with the client .
- Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved.
Benefits
- We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
- An opportunity to earn quarterly bonuses based on performance.
- Unlimited vacation time.
- Team member education and learning budget on courses, events and books.
- Company activities, outings, and retreats.
- Simple IRA WITH a 3% Match.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
