Client Facing Direct Mail Specialist

TNT Growth•Dallas, TX

11d•Remote

About The Position

TNT Growth is a performance-driven agency focused on helping leading companies acquire more leads and customers through Paid Search management, conversion rate optimization, and reporting & analytics. We are seeking a Client Facing Direct Mail Specialist to be the primary client-facing owner for a portfolio of direct mail accounts. In this role, you will manage client relationships, timelines, and output from start to end, ensuring a seamless execution and excellent client experience. This position is crucial for ensuring clients are informed and that operational gaps are proactively addressed. The role is 1099 for the first 90 days with the possibility of W2 conversion.

Requirements

2-4 years in a client-facing account or project management role
Experience in direct mail, print, or performance marketing
Superb strategy and communication skills (written and verbal)
Highly organized
Comfortable in ambiguity without needing hand-holding
Detail-oriented
Takes ownership without being told
Treats client relationships as partnerships
Escalates the right things and handles everything else

Nice To Haves

Familiarity with direct mail production cycles
Familiarity with USPS Informed Delivery
Familiarity with list management

Responsibilities

Day-to-day client communication across your portfolio
Manage campaign timelines from brief to mail drop
Provide proactive status updates to clients
Coordinate with internal teams (creative, data, print vendors) to meet deadlines
Flag risks early and escalate with proposed solutions
Manage documentation including creative approvals, list specifications, drop dates, and performance recaps
Troubleshoot delivery issues, USPS tracking, and campaign discrepancies