Client Facing Direct Mail Specialist
About The Position
This role is 1099 for the first 90 days and then open to W2 conversion. Non-US candidates are welcome to apply. We’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here! Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more. You are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output — end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.
Requirements
- Direct Mail Experience Is Required.
- 2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing
- Superb strategy and communication skills (written and verbal)
- Highly organized
- Comfortable in ambiguity without needing hand-holding
- Detail orientation that doesn't slow you down
- Ask questions early, not after something breaks
- Take ownership without being told to
- Treat client relationships like partnerships, not transactions
- Escalate the right things and handle everything else
- Check the mail drop confirmation before the client does
Nice To Haves
- Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus
Responsibilities
- Day-to-day client communication across your portfolio
- Manage campaign timelines: from brief to mail drop
- Proactive status updates
- Coordination with internal teams (creative, data, print vendors) to hit deadlines
- Flagging risks early and escalating with a proposed solution
- Documentation: creative approvals, list specs, drop dates, performance recaps
- First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies
Benefits
- Benefits Upon Hire for US Candidates (Review at 90 days)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
