Senior Platform Software Engineer
About The Position
We are looking for an experienced engineer to join as the third member of our Platform team. This unit operates across the stack, developing the resources and tooling that allow our engineers to efficiently develop and run services in a secure, reliable, and scalable way. We take a product mindset toward our work, building a platform that, in the words of Charity Majors, makes it “easy to do the right things and hard to do the wrong things”. That mandate increasingly includes AI: we're building the tooling that lets our engineers develop with LLMs both productively and safely, along with the infrastructure behind the AI-powered features in our product.
Requirements
- Experience: 6+ years of platform engineering or adjacent background (SRE, DevOps, etc)
- Technical expertise: Knowledge of cloud platforms (AWS specifically), and open-source tools (Terraform, Kafka, Temporal, Postgres, OTel, etc)
- Track record of incident leadership: React calmly and quickly to urgent escalations and model best practices in follow-up. We practice blameless post-mortems and high accountability
- Judgement and planning: Know when to create the MVP and when more rigor and long-term thinking is required and execute any tasks along that spectrum
- Communication and collaboration: Know the “why” behind what we build and share that cross-functionally
- Customer empathy: We need to understand our organization’s pain points and build features that meet its needs
Nice To Haves
- Security and compliance experience in healthcare or other regulated space (HIPAA/SOC2/PCI)
- Datadog, Temporal, Kafka, Databricks, Terraform
- Monorepo CI/CD systems at scale
- Experience growing an organization of our size (series B startup, ~30 engineers)
- Experience with LLM tooling or infrastructure in production
Responsibilities
- Ensure the reliability of our core services, including PostgreSQL on RDS, ECS services, CI/CD build-systems and OpenTelemetry observability stack on Datadog
- Drive security initiatives that address risk with minimal friction
- Create tools and share the best practices that empower engineers to do their best work
- Influence the team’s standards for what good looks like when it comes to non-functional requirements
- Collaborate across the company to understand requirements and share knowledge
- Build the platform for how we develop with AI, from the tooling and guardrails engineers use with LLMs day to day to the infrastructure behind our AI-powered features
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
- Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
- Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).
- Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
- Time Off That Counts: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
- Fitness Stipend: $100/month to use on fitness however you choose.
- Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
