Senior Platform Software Engineer

Oracle•Nashville, TN

3d•$87,800 - $209,500

About The Position

Oracle is hiring a Senior Platform Software Engineer to support and improve OCI File Storage Services and platform components. The role combines production operations for distributed cloud storage with software development, debugging, reliability engineering, and operational automation across pre-production and production environments. The engineer owns moderately complex platform components or SDK areas, evolves contracts for multi-tenant use, and leads team-level improvements to integration frameworks and developer tooling. The position involves deep debugging across a bounded set of distributed services, implementing resilience and capacity improvements, and maintaining documentation and adoption guidance. The engineer also collaborates with development, operations, networking, security, and partner teams to resolve customer-impacting issues and improve service availability, performance, security, and customer experience. Oracle lists a U.S. hiring range of $87,800 to $209,500 per annum; the role may also be eligible for bonus and equity. Oracle describes a comprehensive benefits package that includes insurance, retirement savings, paid leave, and other programs.

Requirements

At least 4 years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment.
Strong knowledge of Linux, operating systems, networking fundamentals, and production operations.
Knowledge of storage systems, file systems, and distributed-system fundamentals.
Experience with automation or infrastructure tools such as Python, Terraform, or Bash.
Strong troubleshooting, debugging, incident-management, and ticket-resolution skills.
Ability to coordinate effectively with development, operations, networking, security, and other partner teams.
Clear written and verbal communication, sound task management, and the ability to produce high-quality technical documentation.
Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis.
Familiarity with Agile practices, change management, and production-readiness principles.
Ability to work independently on software design, development, debugging, customer issues, project delivery, and operational problem solving.
Ability to implement software testing, monitoring, observability, secure coding, and software lifecycle practices.

Nice To Haves

Hands-on experience with NetApp storage platforms, administration, monitoring, troubleshooting, or performance analysis.
Experience operating enterprise file-storage services or other large-scale storage platforms.
Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure.
Experience designing or improving highly available, resilient, and scalable operational systems.
Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows.
Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts.
A demonstrated automation mindset, including identifying repetitive operations and toil, safely automating them, and measuring improvements.
Creative and analytical problem solving, including structured brainstorming and root-cause analysis to produce durable solutions for recurring problems.

Responsibilities

Perform routine service operations, including host and storage-system management, security and compliance activities, ticket resolution, and customer notifications.
Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Services across pre-production and production environments.
Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions.
Review and approve operational readiness for new service features and changes.
Execute and own software and infrastructure deployments using approved automated tools and change-management practices.
Identify recurring incidents, ticket noise, operational gaps, and sources of toil; create automation, bugs, runbooks, metrics, and alarms to address them.
Investigate performance, capacity, networking, host, and storage-system issues, escalating when deeper product or vendor expertise is required.
Identify growth trends and provide input to capacity planning and service scaling.
Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation.
Participate in large-scale events involving service dependencies and coordinate recovery activities.
Identify root causes, track corrective actions, and prevent recurrence through problem management.
Improve service operability, observability, resilience, and customer experience.
Own a bounded platform component or SDK area and evolve its contracts for multi-tenant use.
Perform deep debugging across a limited-service graph and drive compatibility-safe remediation plans.
Implement targeted resilience and capacity patterns and document adoption guidance for team consumers.
Design software solutions, analyze requirements, and develop features and enhancements in line with design specifications and business and operational goals.
Follow and suggest improvements to all phases of the software development lifecycle; clarify software design and code through documentation.
Lead code reviews in designated areas and develop fixes for moderately complex software issues.
Implement software testing, quality assurance, error logging, monitoring, and observability, with review by a manager and/or lead throughout the process.
Profile and optimize code performance and troubleshoot moderately complex API functionality and integration issues.
Implement moderately complex API versioning, lifecycle, and interoperability strategies.
Design and develop software, systems, and services aligned with predefined architecture; collaborate with team leads to review architectural alignment.
Implement moderately complex software performance optimization and scalability strategies.
Collaborate within and beyond the immediate team to understand customer issues and align solutions; provide technical customer guidance when needed.
Support customer satisfaction through timely issue resolution, effective communication, customer issue handling, and product maintenance investigations.
Collaborate on development practices and coding standards, maintain code quality, apply industry best practices, and implement secure coding practices.
Perform periodic system maintenance and testing, including upgrades and patching, and improve automation, testing, and debugging to maintain service health and reliability.
Manage work, timelines, and deliverables independently; prioritize work and adapt to changes in resources or timelines.
Collaborate across teams, understand stakeholder and customer needs, and build effective partnerships.
Analyze information from multiple sources to troubleshoot issues, address standard and non-standard problems, escalate more complex issues, and contribute to knowledge sharing.
Continuously build skills, seek and use feedback, and share knowledge with team members.
Recommend process, protocol, and workflow improvements to increase team efficiency and effectiveness.