Senior Platform Software Engineer

Oracle•Nashville, TN

2d•$92,500 - $209,500

About The Position

As a member of Oracle’s software engineering division, the Senior Platform Software Engineer helps define and develop software, provides technical leadership to other developers, and implements changes to existing software architecture to meet evolving needs. The role develops backend services and customer-facing features for a next-generation customer support chat platform, including scalable chat, ticketing, and live-agent workflows integrated with enterprise reporting, forecasting, and data platforms. The engineer develops APIs, data models, and service integrations for AI-assisted experiences such as knowledge retrieval, response suggestions, conversation summarization, and routing. The role owns defined platform components and API contracts, participates in technical design, code reviews, testing, troubleshooting, and service-quality improvements, and uses customer feedback, incidents, and telemetry to guide those improvements. It collaborates with engineering, product, and other stakeholders to turn requirements into practical solutions, and supports secure coding, CI/CD, observability, maintenance, upgrades, and vulnerability remediation to keep services production-ready. The position independently manages work and contributes to planning, execution, problem solving, collaboration, continuous learning, and process improvement. Oracle lists a U.S. hiring range of $92,500–$209,500 per year, with possible bonus and equity eligibility. The position also offers a comprehensive benefits package, subject to eligibility and the terms described in the posting.

Responsibilities

Design, develop, and enhance backend services and customer-facing features for a customer support chat platform, including chat, ticketing, and live-agent workflows.
Build integrations with enterprise reporting, forecasting, and data platforms.
Develop APIs, data models, and service integrations for AI-assisted customer support capabilities, including knowledge retrieval, response suggestions, conversation summarization, and support-resource routing.
Own a bounded platform component and evolve its contracts for multi-tenant use.
Debug across a limited-service graph and drive compatibility-safe remediation plans.
Implement resilience and capacity patterns and document adoption guidance for team consumers.
Design software solutions and help identify requirements to achieve business and operational goals.
Contribute to and improve phases of the software development lifecycle; develop features and enhancements from design specifications and document software design and code.
Lead code reviews in designated areas and help improve code quality.
Debug and troubleshoot moderately complex software issues, develop fixes, and resolve API functionality and integration issues.
Implement functional and non-functional testing, quality assurance, error logging, monitoring, and observability.
Profile and optimize performance; implement API versioning, lifecycle, interoperability, performance, and scalability strategies.
Design and develop software, systems, and services aligned with predefined architecture, and collaborate with team leads to ensure architectural alignment.
Collaborate across teams to understand customer issues, provide technical guidance when needed, mentor others, and suggest product enhancements based on customer feedback.
Help ensure timely customer issue resolution and effective communication; implement issue and defect handling and training processes, and investigate complex maintenance issues.
Follow development practices and coding standards, apply industry best practices, and implement secure coding practices.
Perform periodic system maintenance, upgrades, patching, testing, automation, and debugging to support availability, health, and reliability.
Independently manage work, timelines, deliverables, priorities, and adjustments to keep projects on track.
Analyze information from multiple sources to troubleshoot issues, share knowledge and best practices, seek feedback and learning opportunities, and recommend process improvements.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short-term and long-term disability insurance
Life insurance and accidental death and dismemberment insurance
Supplemental life insurance for employees, spouses, and children
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible or accrued paid vacation, subject to eligibility and the terms described in the posting
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance
Potential bonus and equity eligibility