Senior Pharmacy Refill Technician (Tampa)

Shields Health Solutions•Tampa, FL

1d•Onsite

About The Position

The Senior Pharmacy Refill Technician provides hands-on support to pharmacy staff and Shields Health Solutions Liaisons to ensure accurate and timely filling and delivery of specialty medications. The role works closely with Tampa General Hospital pharmacy staff and Shields Liaisons, emphasizing accurate workflows and using technology to support patient care and efficient operations. This position is onsite in Tampa, Florida. The technician coordinates medication refills, supports prescription clarification and medication handling, responds to inquiries, and maintains data using database applications. The senior technician also trains and stabilizes newly hired refill technicians, coordinates coverage for technicians who are out of office, and maintains current and future workflows for the refill technician position.

Requirements

Registered as a pharmacy technician in the state of employment; if certification must be obtained or updated, commit to doing so within a mutually agreed-upon timeframe. Continued employment depends on meeting this requirement.
At least 1 year of experience as a pharmacy technician.
At least 1 year as a refill technician at Shields or equivalent experience.
Strong interpersonal communication and phone skills.
High proficiency with Microsoft Office, particularly Excel and Word; solid computer skills using Outlook, Teams, Word, Excel, and PowerPoint, as well as the internet and web-based platforms.
Ability to quickly learn other programs and extract relevant information.
Strong organizational skills, attention to detail, dependability, and a quality focus.
High integrity, empathy, good listening and communication skills, motivation, and ability to work as part of a team.
Discretion and confidentiality when handling sensitive private data.
Data-entry and computer skills are evaluated through a pre-employment assessment.

Nice To Haves

Five to eight years of experience as a pharmacy technician.
Experience working with physicians, nurses, and other healthcare professionals, preferably in a medical clinic.
Knowledge of transplant, hepatitis C, pulmonology, and/or oncology.

Responsibilities

Coordinate medication refills, including data entry and pharmacy claim adjudication.
Clarify prescription orders with a pharmacist and/or clinician as appropriate.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify necessary supplies for select medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
Answer, resolve, and triage inbound inquiries.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues, productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, and implement change.
Participate in process-improvement initiatives.
Act as a business partner to stakeholders throughout the organization.
Protect confidential organizational information.
Maintain knowledge through educational opportunities, professional publications, networks, and professional organizations.
Train and support the stabilization of newly hired refill technicians.
Work with SPS to outline and manage coverage for individual refill technicians who are out of office.
Maintain all current and future workflows for the refill technician position.