Pharmacy Tech - Refill

Oso Home Care•Irvine, CA

About The Position

Oso Home Care, Inc. is seeking a full-time Pharmacy Technician to support the refill process for home infusion patients. The role coordinates medication and supply refills, communicates with patients and healthcare providers, and works with pharmacy, nursing, authorization, reimbursement, and other internal teams to help ensure continuity of patient care. The position is suited to an energetic, organized, customer-focused team player who can thrive in a fast-paced pharmacy environment. The schedule is Monday through Friday with rotating weekends. Oso Home Care describes its environment as rewarding, supportive, and team-oriented, with opportunities for professional growth. The company is a privately owned specialty home infusion company founded in 1984.

Requirements

High school diploma or equivalent.
Active California Pharmacy Technician license.
Strong customer service and communication skills.
Excellent attention to detail and organizational skills.
Ability to manage multiple priorities and follow up on time-sensitive patient needs.
Proficiency in basic mathematics and computer systems.
Ability to work effectively as part of a multidisciplinary healthcare team.

Nice To Haves

Home infusion, specialty pharmacy, or specialty medication experience.
Bilingual English/Spanish.

Responsibilities

Coordinate and process prescription and refill requests for home infusion patients.
Review refill and prescription information for completeness and accuracy.
Contact patients and/or caregivers to coordinate medication and supply refills and confirm ongoing therapy needs.
Communicate with physicians, nurses, pharmacists, and other healthcare professionals regarding prescriptions, refill requests, therapy updates, and required documentation.
Work with authorization, benefits, reimbursement, intake, nursing, and pharmacy teams to help resolve issues that may delay patient therapy.
Assist with obtaining updated prescriptions and required documentation from physician offices.
Accurately document patient communications, refill activity, and follow-up information in pharmacy systems.
Identify refill issues and escalate clinical, authorization, insurance, or prescription concerns to the appropriate team.
Maintain patient confidentiality and comply with HIPAA, pharmacy regulations, and company policies.
Provide professional and compassionate customer service to patients, caregivers, physician offices, and other healthcare partners.
Perform additional pharmacy technician duties as assigned.