Pharmacy Tech - Refill
About The Position
Oso Home Care, Inc. is seeking a full-time Pharmacy Technician – Refill to join its specialty home infusion pharmacy team. The position primarily supports the refill process for home infusion patients by coordinating medication and supply refills, communicating with patients and healthcare providers, and collaborating with pharmacy, nursing, authorization, reimbursement, and other internal teams to help ensure continuity of patient care. The role is suited to an energetic, organized, customer-focused team player who can thrive in a fast-paced pharmacy environment. The schedule is Monday through Friday with rotating weekends. Previous home infusion, specialty pharmacy, or specialty medication experience is preferred, and bilingual English/Spanish ability is a plus. Oso Home Care is a privately owned specialty home infusion company founded in 1984. The company describes its environment as rewarding, supportive, and team-oriented, with opportunities for professional growth. Oso Home Care is an equal opportunity employer.
Requirements
- High school diploma or equivalent.
- Active California Pharmacy Technician license.
- Strong customer service and communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities and follow up on time-sensitive patient needs.
- Proficiency in basic mathematics and computer systems.
- Ability to work effectively as part of a multidisciplinary healthcare team.
Nice To Haves
- Home infusion, specialty pharmacy, or specialty medication experience.
- Bilingual English/Spanish ability.
Responsibilities
- Coordinate and process prescription and refill requests for home infusion patients.
- Review refill and prescription information for completeness and accuracy.
- Contact patients and/or caregivers to coordinate medication and supply refills and confirm ongoing therapy needs.
- Communicate with physicians, nurses, pharmacists, and other healthcare professionals regarding prescriptions, refill requests, therapy updates, and required documentation.
- Work with authorization, benefits, reimbursement, intake, nursing, and pharmacy teams to help resolve issues that may delay patient therapy.
- Assist with obtaining updated prescriptions and required documentation from physician offices.
- Accurately document patient communications, refill activity, and follow-up information in pharmacy systems.
- Identify refill issues and escalate clinical, authorization, insurance, or prescription concerns to the appropriate team.
- Maintain patient confidentiality and comply with HIPAA, pharmacy regulations, and company policies.
- Provide professional and compassionate customer service to patients, caregivers, physician offices, and other healthcare partners.
- Perform additional pharmacy technician duties as assigned.
Benefits
- Opportunities for professional growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
