Senior Pharmacy Refill Technician (Tampa)

Shields Health Solutions•Tampa, FL

12h•Onsite

About The Position

The Senior Pharmacy Refill Technician provides integrated, hands-on support to pharmacy staff and Shields Health Solutions Liaisons to ensure accurate and timely filling and delivery of specialty medications. The role works closely with Tampa General Hospital pharmacy staff and Shields Liaisons, emphasizing accurate workflows and using technology to support patient care and efficient operations. The technician coordinates medication refills, supports prescription clarification and inquiry triage, manages relevant data, and identifies medication storage, handling, and supply needs. The position also contributes to operational and process improvements, protects confidential information, and maintains knowledge through professional learning activities. Senior-level responsibilities include training and stabilizing newly hired refill technicians, coordinating coverage for technicians who are out of office, and maintaining current and future workflows for the refill technician position.

Requirements

Registered as a pharmacy technician with the state of employment.
Commit to obtaining or updating required state certification within a mutually agreed-upon time frame if needed; continued employment is contingent on meeting these requirements.
At least 1 year of experience as a pharmacy technician.
At least 1 year as a Refill Technician at Shields or equivalent experience.
Strong interpersonal communication and phone skills.
High proficiency in Microsoft Office, particularly Excel and Word, and ability to learn other programs quickly and extract relevant information.
Strong organizational skills.
Solid computer skills, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint, and ability to navigate the internet and web-based platforms.
Data-entry and computer skills are subject to assessment during the pre-employment process.
Organized, high-integrity, attentive to detail, dependable, quality-focused, empathetic, and a good listener and communicator.
Energetic, highly motivated team player with strong personal and communication skills.
Discretion and confidentiality when handling sensitive and private data.

Nice To Haves

Five to eight years of experience as a pharmacy technician.
Experience working with physicians, nurses, and other healthcare professionals, preferably in a medical clinic.
Knowledge of transplant, hepatitis C, pulmonology, and/or oncology.

Responsibilities

Proactively coordinate medication refills, including data entry and pharmacy claim adjudication.
Clarify prescription orders with a pharmacist and/or clinician as appropriate.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify necessary supplies for select medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
Answer, resolve, and triage inbound inquiries.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues, productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, and implement changes.
Actively participate in process-improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organizational information by maintaining confidentiality.
Update professional knowledge through educational opportunities, professional publications, networks, and professional organizations.
Train and stabilize newly hired refill technicians.
Work closely with SPS to outline and manage coverage for individual refill technicians who are out of office.
Maintain all current and future workflows for the refill technician position.