Senior Pharmacy Care Technician - Schaumburg, IL
About The Position
At UnitedHealthcare, the Senior Pharmacy Care Technician performs live telephonic outreach to UHC Medicare members and their physicians and pharmacies to improve health quality outcomes, including medication adherence and appropriate drug utilization. The role collaborates with Clinical Pharmacists and other clinical and business partners, assesses member needs, and documents engagement. The position is office-based remote for residents within commuting distance of the Schaumburg, Illinois office: onsite one day per month and remote the other days. Initial training is 100% onsite for approximately 2–3 weeks. The work schedule is Monday through Friday, with an 8-hour shift scheduled between 8 a.m. and 5 p.m.
Requirements
- High school diploma or GED.
- Active and unrestricted Pharmacy Technician license in the state of residence.
- National Pharmacy Technician Certification.
- At least 3 years of Pharmacy Technician experience.
- Beginner-level proficiency navigating Microsoft Office and a Windows-based environment.
- Reside within commuting distance of the Schaumburg, Illinois office.
- Ability to work Monday through Friday, an 8-hour shift between 8 a.m. and 5 p.m.
Nice To Haves
- Retail and/or mail order pharmacy experience.
- Experience with Part D claims adjudication.
Responsibilities
- Perform telephonic customer outreach in collaboration with Clinical Pharmacists to improve health quality outcomes.
- Conduct additional telephonic engagement with providers and pharmacies.
- Assess and interpret customer needs and requirements, referring cases to a Clinical Pharmacist when appropriate.
- Make outbound calls to CAHPs detractors and MedAdh members to improve member experience and reduce barriers to medication adherence.
- Document and track member engagement.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution, subject to eligibility requirements. Hourly pay is $20.00–$36.00 based on full-time employment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
