Senior Personal Banker

PNC Bank•Bethesda, MD

9d•Onsite

About The Position

As a Senior Personal Banker in PNC's Retail Banking organization, based in Bethesda, Maryland, you will acquire and deepen branch customer relationships through proactive sales and service. You will identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners, and position PNC solutions to generate revenue and strengthen loyalty. The role leads by example in proactive sales conversations, customer engagement, relationship growth, and delivery of a differentiated customer experience. You will use expert knowledge of complex financial products, services, and solutions to educate customers about financial transactions and technology. You will apply product and procedural knowledge to resolve customer problems, manage risk within established policies and limits, and support efficient, accurate branch operations. PNC describes itself as an in-office company and will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
Typically requires 4 or more years of related business or functional experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify suitable PNC solutions.
Drive customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Engage with lobby customers and position financial products to meet their needs.
Educate customers about financial transaction options by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service