Senior Personal Banker

First National Bank Texas•Sherman, TX

About The Position

Under direct supervision, the Senior Personal Banker provides exceptional customer service in a high-volume sales environment while handling cash receipts and payments. The role evaluates new and existing customer relationships to offer bank products and services, supports monthly new-account production goals, and follows bank policies and supervisor direction. The position serves a diverse customer base, including a large Spanish-speaking population. Approval limits are based on established authority levels. Schedules are prepared according to business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Six months of accountable cash handling or transaction management in a retail or customer service environment.
Internal employees must successfully complete the FNBT Step Program.
Ability to get along with coworkers and work effectively in a team environment.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Responsibilities

Provide customer service while receiving and paying cash.
Follow established bank policies and supervisor direction.
Evaluate new and existing customer relationships and offer bank products and services.
Meet assigned monthly new-account production goals.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and disburse funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification to guard against counterfeit checks and invalid identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Maintain regular, predictable attendance and punctuality.
Perform other tasks requested by supervisors related to the bank and its functions.