Senior Personal Banker

PNC Bank•Atlanta, GA

13d•Onsite

About The Position

PNC is hiring a Senior Personal Banker within its retail banking organization. The position may work at any branch location in the Greater Atlanta or Atlanta Metro regions. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role does not offer employment visa sponsorship or STEM OPT participation. The Senior Personal Banker acquires and deepens branch customer relationships through proactive sales and service activities, identifies ways to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customer relationships. The role represents PNC and positions its solutions to generate revenue and customer loyalty. It uses proactive conversations, outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement to build loyalty and identify appropriate financial solutions. The position requires expert knowledge of complex financial products, services, and solutions; the ability to educate customers about financial transaction options and relevant technology; and sound judgment in applying product and procedural knowledge, managing risk, and preventing loss. It also participates in branch daily operations, ensuring they are completed efficiently and accurately. PNC expects employees to focus on customers and effectively manage risks in accordance with the Enterprise Risk Management Framework. Candidates are subject to additional background checks under Consumer Financial Protection Bureau regulations. The role requires the ability to serve as a Notary Public in the applicable state.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge.
Typically requires 4 or more years of related business or functional experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and provide appropriate solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Represent PNC and position its solutions to drive revenue and customer loyalty.
Lead by example in proactive sales conversations, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify suitable PNC solutions.
Grow customer loyalty and share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service