Senior Personal Banker

PNC•Bethesda, MD

10d•$58,500 - $97,500•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Senior Personal Banker role is part of PNC's Retail Banking organization and is based in Bethesda, Maryland. It is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Senior Personal Banker acquires and deepens branch customer relationships through proactive sales and service. The role identifies opportunities to improve customers’ financial well-being, collaborates with ecosystem partners to grow their share of wallet, and represents PNC by positioning solutions that drive revenue and customer loyalty. It leads by example in sales conversations, customer engagement, product knowledge, problem resolution, risk management, and branch operations. The role typically requires an associate degree or equivalent and related experience or product knowledge. Typically, candidates need at least four years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certifications or licenses are required. The base salary range is $58,500 to $97,500. The role is incentive eligible, with payment based on company, business, and/or individual performance. PNC offers a comprehensive benefits program, with options dependent on eligibility. The opening was expected to be posted for two business days from October 26, 2026, though it may remain open longer at the company's discretion.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered instead of a degree.
Typically requires 4 or more years of related business or functional experience.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen branch customer relationships through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and collaborate with ecosystem partners to grow customers’ share of wallet.
Represent PNC and position its solutions to generate revenue and build customer loyalty.
Lead proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Engage customers in the lobby and position financial products that meet their needs.
Use knowledge of complex financial products, services, and solutions to educate customers on managing financial transactions with available technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.