Senior Personal Banker

PNC•South Hill, WA

11d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Senior Personal Banker role is part of PNC’s retail branch organization and may be located at any branch with banker openings throughout the region. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Senior Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to expand relationships and customer share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, provides knowledgeable guidance on complex financial products and services, and helps customers use technology and other resources to manage financial transactions. The role also supports branch operations, resolves customer problems, and manages risk by following policies and procedures and exercising sound judgment. Candidates typically need an associate degree or equivalent, along with related experience or product knowledge; comparable education, certifications, and experience may be considered in lieu of a degree. Typically, 4 or more years of related business or functional experience are required. The position requires the ability to serve as a Notary Public in the applicable state, and candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 4 or more years of related business or functional experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Additional background checks apply as required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge and competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Preferred skills listed include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify suitable financial solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Promote customer loyalty and grow customer share of wallet by delivering a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and taking care to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service