Senior People Insights Consultant

USAA•San Antonio, TX

2d•$103,450 - $197,730•Hybrid

About The Position

The Senior People Insights Consultant serves as a strategic workforce analytics and consulting partner, translating complex workforce data into actionable insights that inform business strategy and talent decisions. The role partners with senior leaders, HR centers of excellence, and cross-functional stakeholders to prioritize high-impact analytics, interpret insights, and deliver clear narratives that support effective decision-making. It combines analytical expertise with business consulting and storytelling skills to influence decisions throughout the organization. The position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; or Charlotte, North Carolina. Relocation assistance is not available.

Requirements

Bachelor's degree, or four additional years of related experience in lieu of a degree.
Six years of experience in analytics, consulting, insights, strategy, organizational development, business operations, or a related field.
Excellent communication, storytelling, and facilitation skills, including experience presenting to leaders or key stakeholders.
Strong analytical and problem-solving skills and ability to interpret quantitative and qualitative data.
Demonstrated ability to translate data into clear insights and actionable business recommendations.
Proficiency with common analytical and visualization tools such as Excel and Power BI or Tableau.
Strong collaboration and relationship-building skills, with the ability to influence across functions.
Ability to handle sensitive information with discretion and sound judgment.

Nice To Haves

Familiarity with SQL or survey platforms.
Experience providing strategic consulting services within a large, complex organization, including partnering with senior leaders, HR business partners, HR stakeholders, and cross-functional teams.
Strategic mindset and ability to assess and prioritize business requests, constructively challenge assumptions, and recommend solutions aligned with organizational goals, business value, and analytical rigor.
Exceptional written, verbal, and presentation communication skills, including the ability to deliver compelling narratives tailored to audiences.
Experience as a data analyst or consultant within a People Analytics function.
Master's degree in Analytics, Industrial/Organizational Psychology, Human Resources, Business Administration, or a related discipline.

Responsibilities

Synthesize quantitative and qualitative workforce data and turn analytical findings into actionable recommendations supporting engagement, retention, performance, and organizational effectiveness.
Partner with HR and business stakeholders to understand business questions, prioritize initiatives, and define insight needs.
Facilitate discussions and presentations with HR and business leaders to build understanding, alignment, and readiness to act.
Collaborate with the People Analytics team to guide analytical requirements, ensure relevance, and validate outputs.
Identify emerging workforce trends, risks, and opportunities across listening channels and workforce data.
Communicate insights through storytelling, tailored presentations, dashboards, and facilitated discussions.
Stay informed on employee listening, people analytics, and workforce trends to strengthen consultation and recommendations.
Use AI and GenAI tools to enhance data synthesis, insight generation, and communication, including automating initial analysis, generating draft narratives, enabling interactive data exploration, and assisting with personalized stakeholder communications.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.