People Insights Specialist

Hagerty

5d•Remote

About The Position

The People Insights Specialist owns programs that monitor and measure Hagerty’s relationships with employees, members, partners, and enthusiasts, including their perceptions and experiences of its brand, products, services, and workplace. The role manages the team’s experience management platform, currently Qualtrics, and supports the broader research agenda through platform administration, study programming, contact-list management, survey deployment, dashboard creation, and project coordination. The specialist also reviews research data, identifies themes, develops narratives and reports, and presents findings to stakeholders in partnership with their manager. The role calls for curiosity, initiative, a strong interest in understanding people, and a willingness to learn new tools and methods. The position is open to U.S. remote work. Team members living within 20 miles of Hagerty’s Traverse City headquarters follow a hybrid schedule, working from the office three days per week. Travel may be required for quarterly events. Traverse City location is a plus.

Requirements

Bachelor’s degree in Marketing, Communications, Business Strategy, CX, or Insights, or equivalent experience.
Experience in research, insights, project management, or a related field.
Strong organizational and communication skills, including writing, presentation development, and storytelling.
Ability to manage multiple projects and timelines with minimal day-to-day oversight.
Curiosity about people and what drives their behavior and loyalty, including a habit of asking why behind the numbers.
Ability to learn independently by exploring and experimenting with new platform features, survey methods, and tools.
Willingness to build fluency in the experience management platform and help shape its use as tools and needs evolve.
Openness to feedback and coaching on interpretation of findings and eagerness to develop increasingly independent judgment.
Familiarity with public company requirements, including Sarbanes-Oxley and key regulations, if applicable to the role.

Nice To Haves

Experience with Qualtrics or a comparable survey or feedback platform; this is a strong plus but is not required for a quick, self-directed learner.
Traverse City location.

Responsibilities

Own day-to-day management of the experience management platform, currently Qualtrics.
Program surveys and research instruments, including logic, routing, and question design.
Upload and manage contact lists and deploy surveys to the appropriate audiences at the appropriate times.
Build and maintain dashboards that keep stakeholders current on key metrics.
Create video feedback reels and other platform-native outputs that bring research to life.
Identify and recommend improvements to survey design, deployment, and reporting processes.
Explore platform features, new methods, and best practices, and share ideas with the team.
Review research and survey data to identify emerging themes and patterns, particularly in recurring reports and tracked metrics, and interpret what they mean.
Write reports and summaries that bring findings together into a clear narrative, working with the manager to shape the story.
Present findings to stakeholders, tailoring the message and framing to each audience.
Manage timelines, deliverables, and stakeholder communication for key insight projects.
Provide project management and operational support to the People Insights team.
Coordinate with corporate communications, procurement, partnerships, and analytics teams to keep research projects moving and aligned.
Maintain and update internal People Insights resources in Gearbox/SharePoint.
For SOX-compliant roles, design, execute, and document assigned internal controls and attest to the completeness, accuracy, and compliance of financial reporting data, where applicable.