Senior People Experience Partner

Genentech • Philadelphia, PA

8d • $118,300 - $219,700 • Onsite

About The Position

As part of Genentech People Experience (PEx), the Senior PEx Partner works collaboratively within the PEx function and across functions to help make Genentech a place where people want to work, thrive, and make a positive impact on society. The role owns, improves, and/or supports solutions and People Experience journey framework components that contribute to PEx outcomes. It leads the planning and execution of internally focused solutions from initiation through delivery and measurement, and consults with partner and business functions to connect efforts, identify gaps, align outcomes, and reduce duplication.

The current focus is engagement at Genentech’s East Coast sites. The role partners with functions such as the Genentech CEO Office, People and Culture, U.S. Inclusion and Belonging Office, Employee Communications and Engagement, and Site Leadership Teams to deliver PEx offerings and programs at current and future sites. It curates programming tailored to local needs while aligned with overall PEx strategy, coordinates employee engagement efforts, builds local relationships, and recruits, trains, and recognizes volunteer employee ambassadors.

This is an on-campus position based in Philadelphia, Pennsylvania, requiring work in Genentech offices. Travel is required up to 20% throughout East Coast sites, as well as at least quarterly to Genentech headquarters in South San Francisco. Relocation benefits are not available. The expected salary range is $118,300 to $219,700, with actual pay determined by experience, qualifications, geographic location, and other job-related factors. A discretionary annual bonus may be available based on individual and Company performance. The position qualifies for company benefits detailed at a linked resource.

Requirements

• Bachelor’s degree or equivalent experience and at least 8 years of related/relevant experience, or an advanced degree and 6 years of equivalent work experience.
• Experience with product ownership and/or project management with substantial measurable organizational impact.
• Experience with customer experience approaches and methodologies.
• Demonstrated ability to influence stakeholders and leaders and maintain positive relationships.
• Presentation experience with groups, senior leaders, and sometimes external community members and collaborators.
• Successful experience working with and through teams to implement ideas and achieve desired outcomes.
• Ability to think creatively and innovatively, manage ambiguity, and implement pragmatically and effectively.
• Change management and communications experience.
• Business acumen.
• Successful program design and development, implementation, and development or maintenance of effectiveness measures.
• Strong collaboration, communication, influencing, and consulting skills, and ability to work in a matrixed environment.
• Ability to manage project assignments, including budgets, contracts, and invoices.
• Availability to travel frequently, up to 20%, to current and future East Coast Genentech sites, and at least quarterly to Genentech headquarters in South San Francisco.
• Strong track record of managing multiple projects simultaneously without compromising quality or a satisfactory human-centric experience.
• Ability to work on campus in Genentech offices in Philadelphia, Pennsylvania.

Nice To Haves

• Knowledge of the biotech/pharmaceutical industry.
• Experience in employee engagement, talent management, organization/human resources development, and/or HR business partnering.
• Advanced degree.

Responsibilities

• Own, lead, and/or support people experience solutions and journey framework components to deliver desired outcomes.
• Assess needs and develop, manage, and implement solutions using customer and people experience practices and methodologies in collaboration with cross-functional partners.
• Establish metrics with data insights colleagues, measure solution effectiveness, make adjustments, design experiments and tests, and conduct retrospectives to support iteration.
• Leverage existing offerings, design new solutions for scalability across the Roche network, and recommend sunsetting solutions that do not achieve desired outcomes.
• Lead or facilitate people experience forums and meetings, and design, manage, or implement related events and activities.
• Monitor external organizations and industry developments relevant to areas of ownership.
• Involve colleagues from other functions in program and project work, and partner with outside consultants or vendors as appropriate.
• Provide program management, including vendor management, content maintenance, metric gathering, process improvements, logistics coordination, technology support, and responding to inquiries.
• Provide updates to team members, stakeholders, and leaders as required.
• Maintain positive relationships with team members, partners, and stakeholders to co-create, gather input, implement solutions, and assess effectiveness.
• Consult with PEx ecosystem partners and business functions to connect efforts, identify gaps in the PEx Inventory, align priorities, and minimize duplication.
• Build and communicate project plans with relevant stakeholders; lead efforts from conception through completion and within budget.
• Identify project risks, impacts, and resource needs; track project status and escalate issues when appropriate.
• Establish, monitor, and review success metrics, and maintain project status in agreed tracking mechanisms.
• Own, develop, and maintain program budgets and accounts for resources where applicable.
• Use data insights, listening techniques, observation, and sensing to understand and recommend improvements to solutions and employee journey experiences.
• Drive communications and change management activities to support adoption of PEx efforts and offerings, and engage in marketing activities that build awareness.
• Develop as a customer experience and design thinking professional, apply learning to PEx efforts, and share learning with colleagues.
• Collaborate with partnering functions to lead and deliver PEx offerings and programs at current and future East Coast Genentech sites.
• Curate integrated PEx programming tailored to each site’s local needs while aligned with overall PEx strategy; bring existing programming to life and develop new programming as needed.
• Identify opportunities to coordinate and streamline employee engagement efforts throughout the year to help employees learn, grow, and thrive.
• Build local relationships and learn each site’s business and people cultures, processes, and resources to support adoption of PEx programming.
• Enlist, train, and recognize volunteer employee ambassadors to scale PEx solutions and engage all site personas, including during shift hours.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits detailed at a linked resource; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior