Senior People Experience Partner

Genentech • Philadelphia, PA

6d • Onsite

About The Position

As part of Genentech People Experience (PEx), the Senior PEx Partner works collaboratively within the PEx function and across functions to help make Genentech a place where people want to work, thrive, and make a positive impact on society. The role owns, improves, and supports people experience solutions and journey framework components, leading internally focused solutions from planning and initiation through delivery and measurement. The position consults with partner and business functions to connect efforts, identify gaps, align outcomes, and reduce duplication.

The current focus is engagement at Genentech’s East Coast sites, including Louisville, Philadelphia, Boston, the District of Columbia, and Holly Springs, as well as any future sites. The partner collaborates with functions such as the Genentech CEO Office, People and Culture, the U.S. Inclusion and Belonging Office, Employee Communications and Engagement, and Site Leadership Teams. The role curates locally tailored site programming aligned with the overall PEx strategy, builds local relationships, learns each site’s culture and resources, and recruits, trains, and recognizes volunteer employee ambassadors to help deliver programming, including during shift hours.

This is an on-campus position based in Philadelphia, Pennsylvania, requiring work in Genentech offices. The role requires frequent travel (up to 20%) throughout East Coast sites and at least quarterly travel to Genentech headquarters in South San Francisco. Relocation benefits are not available. The expected salary range is $118,300 to $219,700, based on the primary Pennsylvania location. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. The position qualifies for the benefits described at the link provided in the posting.

Requirements

• Bachelor’s degree or equivalent experience and at least 8 years of related or relevant experience, or an advanced degree and at least 6 years of equivalent work experience.
• Experience with product ownership and/or project management that has produced substantial measurable organizational impact.
• Experience with customer experience approaches and methodologies.
• Ability to influence stakeholders and leaders and maintain positive relationships.
• Presentation experience with groups, senior leaders, and sometimes external community members and collaborators.
• Successful experience working with and through teams to implement ideas and achieve desired outcomes.
• Ability to think creatively and innovatively, manage ambiguity, and implement pragmatically and effectively.
• Change management and communications experience.
• Business acumen.
• Experience designing and developing programs, implementing them, and developing and maintaining measures of effectiveness.
• Strong collaboration, communication, influencing, and consulting skills, and ability to work in a matrixed environment.
• Knowledge of customer experience or people experience methodologies.
• Ability to manage and support project assignments, including budgets, contracts, and invoices.
• Availability to travel frequently, up to 20%, throughout East Coast sites and at least quarterly to Genentech headquarters in South San Francisco.
• Track record of managing multiple projects simultaneously without compromising quality or a satisfactory human-centric experience.
• Ability to work in Genentech offices at the Philadelphia, Pennsylvania campus.

Nice To Haves

• Knowledge of the biotech or pharmaceutical industry.
• Experience in employee engagement, talent management, organization or human resources development, and/or HR business partnering.

Responsibilities

• Own, lead, or support people experience solutions and journey framework components to achieve desired outcomes.
• Assess needs using customer and people experience practices, then develop, manage, and implement solutions with cross-functional partners.
• Establish metrics with data insights colleagues, measure solution effectiveness, make adjustments, design experiments and tests, and conduct retrospectives to support rapid iteration.
• Leverage existing offerings; design new solutions for scalability across the Roche network; and recommend sunsetting solutions that do not achieve desired outcomes.
• Lead or facilitate people experience forums and meetings, and design, manage, or implement people experience events and activities.
• Monitor external practices and industry developments relevant to areas of ownership; work inclusively and involve other functions as needed.
• Select and partner with outside consultants and vendors as appropriate; provide program management, including vendor management, content maintenance, metric gathering, process improvements, logistics, technology support, and inquiry coordination.
• Provide updates to team members, stakeholders, and leaders as required.
• Maintain relationships with team members, partners, and stakeholders to co-create, gather input, implement solutions, and assess their effectiveness.
• Consult with team members, PEx ecosystem partners, and business functions to identify connections and gaps in the PEx Inventory, align priorities, and minimize duplicated efforts.
• Build and communicate project plans; manage projects and PEx efforts from conception through completion, on time and within budget.
• Identify project risks, impacts, and resource needs; track status and escalate issues when appropriate.
• Establish, monitor, and review success metrics; maintain project status in agreed tracking mechanisms; and own, develop, and maintain program budgets and accounts where applicable.
• Use data insights, listening techniques, observation, and sensing to recommend improvements to solutions and employee journey experiences.
• Drive communications and change management activities with internal colleagues and partners to support adoption of PEx efforts and offerings.
• Engage in marketing activities that build awareness of PEx solutions inside and outside the organization.
• Develop as a customer experience and design thinking professional, apply learning to PEx efforts, and share learning with colleagues.
• Collaborate with partnering functions and East Coast site teams to lead and deliver PEx offerings and programs at current and future sites.
• Curate integrated, locally tailored PEx programming that aligns with the overall People Experience strategy and meets the needs of site personas and journey stages.
• Bring existing site programming to life and leverage resources to develop new programming.
• Coordinate, collaborate on, and streamline employee engagement efforts throughout the year so employees can access opportunities to learn, grow, and thrive.
• Build and maintain local relationships, including with Site Leadership Teams and facilities, communications, administrative, and site engagement partners.
• Learn each site’s business and people culture, processes, and resources to deliver solutions and support adoption of PEx programming.
• Enlist, train, and recognize volunteer employee ambassadors to scale and deliver solutions across site personas, including during shift hours.

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• The position qualifies for benefits detailed at a link in the posting; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior